Technical Support Analyst Jobs

Technical Support Analyst
UK

The median Technical Support Analyst salary in the UK is £34,500 per year, according to job vacancies posted during the 6 months leading to 13 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
13 May 2025
Same period 2024 Same period 2023
Rank 666 776 876
Rank change year-on-year +110 +100 +194
Permanent jobs requiring a Technical Support Analyst 46 125 84
As % of all permanent jobs advertised in the UK 0.083% 0.13% 0.083%
As % of the Job Titles category 0.092% 0.13% 0.091%
Number of salaries quoted 29 99 58
10th Percentile £24,000 £24,000 £23,500
25th Percentile £25,438 £26,250 £31,250
Median annual salary (50th Percentile) £34,500 £30,000 £36,250
Median % change year-on-year +15.00% -17.24% +9.85%
75th Percentile £43,750 £55,000 £45,000
90th Percentile £44,000 £55,696 £49,000
UK excluding London median annual salary £26,000 £28,750 £33,500
% change year-on-year -9.57% -14.18% +11.67%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 50,162 93,945 92,753
% of permanent jobs with a recognized job title 90.62% 94.63% 91.53%
Number of salaries quoted 27,234 67,289 58,554
10th Percentile £29,750 £28,500 £32,500
25th Percentile £41,250 £38,500 £45,000
Median annual salary (50th Percentile) £56,500 £52,500 £60,000
Median % change year-on-year +7.62% -12.50% -
75th Percentile £75,000 £71,250 £80,627
90th Percentile £96,250 £90,000 £100,000
UK excluding London median annual salary £51,645 £50,000 £53,000
% change year-on-year +3.29% -5.66% +6.00%

Technical Support Analyst
Job Vacancy Trend

Job postings that featured Technical Support Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Technical Support Analyst in the UK

Technical Support Analyst
Salary Trend

3-month moving average salary quoted in jobs citing Technical Support Analyst.

Salary trend for Technical Support Analyst in the UK

Technical Support Analyst
Salary Histogram

Salary distribution for jobs citing Technical Support Analyst over the 6 months to 13 May 2025.

Salary histogram for Technical Support Analyst in the UK

Technical Support Analyst
Top 12 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support Analyst within the UK over the 6 months to 13 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +81 44 £35,000 +11.11% 32
UK excluding London +123 27 £26,000 -9.57% 24
London +85 19 £42,500 -21.73% 13
North of England +28 10 £26,000 -7.14% 10
Yorkshire +74 8 £26,000 -17.46% 1
East of England +30 6 £45,000 +28.57% 3
Midlands +67 5 - - 1
West Midlands +46 5 - - 1
South East +92 4 £36,000 +22.03% 6
Work from Home +82 2 £49,500 -8.62% 16
Wales +38 2 £25,875 - 2
North West -9 2 £32,750 +19.09% 9

Technical Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 13 May 2025, Technical Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Technical Support Analyst in the job title.

1 32 (69.57%) Windows
2 24 (52.17%) Active Directory
3 23 (50.00%) Social Skills
4 21 (45.65%) Microsoft 365
5 19 (41.30%) Microsoft
6 17 (36.96%) Firewall
7 16 (34.78%) Windows 10
8 15 (32.61%) Entra ID
9 12 (26.09%) Windows Server
9 12 (26.09%) Degree
10 11 (23.91%) Azure
10 11 (23.91%) VoIP
11 10 (21.74%) Microsoft Certification
11 10 (21.74%) Microsoft Intune
12 9 (19.57%) ITIL
13 8 (17.39%) Customer Service
13 8 (17.39%) Citrix
14 7 (15.22%) DNS
15 6 (13.04%) Mac OS
15 6 (13.04%) Asset Management
15 6 (13.04%) Cisco
15 6 (13.04%) Microsoft Exchange
15 6 (13.04%) Management Information System
15 6 (13.04%) Problem-Solving
16 5 (10.87%) Server Management
16 5 (10.87%) Preventative Maintenance
16 5 (10.87%) Windows Server 2019
16 5 (10.87%) Collaborative Working
16 5 (10.87%) Virtual Desktop
16 5 (10.87%) Documentation Skills

Technical Support Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (13.04%) Microsoft Exchange
2 2 (4.35%) SharePoint
3 1 (2.17%) Alfresco
3 1 (2.17%) Documentum
3 1 (2.17%) Skype for Business
Applications
1 2 (4.35%) Microsoft Office
Cloud Services
1 21 (45.65%) Microsoft 365
2 15 (32.61%) Entra ID
3 11 (23.91%) Azure
4 4 (8.70%) Nutanix
5 3 (6.52%) SaaS
6 2 (4.35%) Power Platform
7 1 (2.17%) Azure Data Factory
7 1 (2.17%) Azure Logic Apps
7 1 (2.17%) Azure Monitor
7 1 (2.17%) Dynamics 365
7 1 (2.17%) Power Automate
7 1 (2.17%) PowerApps
Communications & Networking
1 17 (36.96%) Firewall
2 11 (23.91%) VoIP
3 7 (15.22%) DNS
4 4 (8.70%) DHCP
4 4 (8.70%) Network Security
4 4 (8.70%) VLAN
5 3 (6.52%) TCP/IP
5 3 (6.52%) VPN
6 2 (4.35%) Broadband
6 2 (4.35%) IP Telephony
7 1 (2.17%) Internet
7 1 (2.17%) Skype
7 1 (2.17%) WebEx
7 1 (2.17%) Wireless
Database & Business Intelligence
1 1 (2.17%) DB2
1 1 (2.17%) Power BI
1 1 (2.17%) Relational Database
1 1 (2.17%) SQL Server
1 1 (2.17%) SQL Server Integration Services
Development Applications
1 1 (2.17%) JIRA
1 1 (2.17%) Visual Studio
General
1 23 (50.00%) Social Skills
2 5 (10.87%) Documentation Skills
2 5 (10.87%) Inclusion and Diversity
2 5 (10.87%) Law
3 4 (8.70%) Telecoms
4 3 (6.52%) Analytical Skills
5 2 (4.35%) Billing
6 1 (2.17%) Finance
Libraries, Frameworks & Software Standards
1 3 (6.52%) .NET
2 1 (2.17%) .NET Framework
2 1 (2.17%) ASP.NET
2 1 (2.17%) CSS
2 1 (2.17%) HTML
2 1 (2.17%) React
Miscellaneous
1 6 (13.04%) Management Information System
2 2 (4.35%) Linux Command Line
3 1 (2.17%) CMDB
Operating Systems
1 32 (69.57%) Windows
2 16 (34.78%) Windows 10
3 12 (26.09%) Windows Server
4 6 (13.04%) Mac OS
5 5 (10.87%) Apple iOS
5 5 (10.87%) Windows Server 2019
6 4 (8.70%) Windows Server 2012
7 2 (4.35%) Unix
8 1 (2.17%) Linux
Processes & Methodologies
1 9 (19.57%) ITIL
2 8 (17.39%) Customer Service
3 6 (13.04%) Asset Management
3 6 (13.04%) Problem-Solving
4 5 (10.87%) Collaborative Working
4 5 (10.87%) Customer Experience
4 5 (10.87%) ITSM
4 5 (10.87%) Preventative Maintenance
4 5 (10.87%) Server Management
5 2 (4.35%) Data Analysis
5 2 (4.35%) Data Collection
5 2 (4.35%) Functional Testing
5 2 (4.35%) System Testing
5 2 (4.35%) Time Management
6 1 (2.17%) Continuous Improvement
6 1 (2.17%) Issue Tracking
6 1 (2.17%) IT Asset Management
6 1 (2.17%) Mathematics
6 1 (2.17%) Problem Management
6 1 (2.17%) Root Cause Analysis
Programming Languages
1 5 (10.87%) SQL
2 2 (4.35%) Bash
2 2 (4.35%) C#
2 2 (4.35%) Perl
2 2 (4.35%) Python
2 2 (4.35%) Shell Script
3 1 (2.17%) JavaScript
3 1 (2.17%) PL/SQL
3 1 (2.17%) T-SQL
3 1 (2.17%) VB.NET
Qualifications
1 12 (26.09%) Degree
2 10 (21.74%) Microsoft Certification
3 5 (10.87%) MCSA
3 5 (10.87%) MCSE
4 2 (4.35%) CCNA
4 2 (4.35%) Cisco Certification
4 2 (4.35%) ITIL Certification
5 1 (2.17%) SC Cleared
5 1 (2.17%) Security Cleared
Quality Assurance & Compliance
1 2 (4.35%) SLA
2 1 (2.17%) Accessibility
System Software
1 24 (52.17%) Active Directory
2 5 (10.87%) Virtual Desktop
3 4 (8.70%) VMware Infrastructure
Systems Management
1 10 (21.74%) Microsoft Intune
Vendors
1 19 (41.30%) Microsoft
2 8 (17.39%) Citrix
3 6 (13.04%) Cisco
4 5 (10.87%) VMware
5 1 (2.17%) ServiceNow
5 1 (2.17%) SolarWinds
5 1 (2.17%) TOWER Software