Technical Support Analyst Jobs

Technical Support Analyst
UK

The median Technical Support Analyst salary in the UK is £30,000 per year according to job vacancies posted during the 6 months to 4 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
4 May 2024
Same period 2023 Same period 2022
Rank 785 914 1053
Rank change year-on-year +129 +139 -243
Permanent jobs requiring a Technical Support Analyst 126 85 160
As % of all permanent jobs advertised in the UK 0.13% 0.082% 0.10%
As % of the Job Titles category 0.14% 0.090% 0.11%
Number of salaries quoted 99 59 155
10th Percentile £24,000 £23,500 £22,850
25th Percentile £26,250 £31,250 £24,750
Median annual salary (50th Percentile) £30,000 £36,000 £32,500
Median % change year-on-year -16.67% +10.77% +8.33%
75th Percentile £55,000 £45,000 £40,000
90th Percentile £55,696 £47,500 £50,267
UK excluding London median annual salary £29,500 £33,500 £30,000
% change year-on-year -11.94% +11.67% +13.21%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 93,212 94,769 150,357
% of permanent jobs with a recognized job title 94.62% 91.51% 96.09%
Number of salaries quoted 66,814 59,630 85,382
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £71,250 £81,250 £78,750
90th Percentile £90,000 £100,000 £96,225
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% +5.26%

Technical Support Analyst
Job Vacancy Trend

Job postings that featured Technical Support Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Technical Support Analyst in the UK

Technical Support Analyst
Salary Trend

3-month moving average salary quoted in jobs citing Technical Support Analyst.

Salary trend for Technical Support Analyst in the UK

Technical Support Analyst
Salary Histogram

Salary distribution for jobs citing Technical Support Analyst over the 6 months to 4 May 2024.

Salary histogram for Technical Support Analyst in the UK

Technical Support Analyst
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support Analyst within the UK over the 6 months to 4 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +133 116 £31,500 -13.70% 8
UK excluding London +27 90 £29,500 -11.94% 9
Work from Home +81 35 £54,296 +58.28% 4
London +132 33 £54,296 +44.79% 3
North of England +44 31 £28,000 -37.78% 2
North West +31 22 £27,500 -17.91% 2
East of England +24 18 £35,000 +45.83%
South West -9 13 £24,000 -26.15% 1
South East +21 12 £29,500 -22.37% 2
Midlands +21 9 £30,000 -22.48%
West Midlands +18 7 £30,000 -22.48%
Yorkshire +77 6 £31,500 -30.00%
Scotland -62 4 £29,500 -10.61% 3
North East -1 3 £30,000 -50.00%
Wales - 3 - - 1
East Midlands - 2 - -

Technical Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 4 May 2024, Technical Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Technical Support Analyst in the job title.

1 50 (39.68%) Windows
2 43 (34.13%) Social Skills
3 42 (33.33%) Customer Service
4 39 (30.95%) SQL
5 36 (28.57%) ITIL
6 35 (27.78%) Active Directory
7 32 (25.40%) Problem-Solving
8 24 (19.05%) Microsoft
8 24 (19.05%) SQL Server
9 23 (18.25%) Degree
9 23 (18.25%) Analytical Skills
10 21 (16.67%) Windows 10
11 19 (15.08%) Microsoft 365
11 19 (15.08%) SQL Server Integration Services
11 19 (15.08%) T-SQL
11 19 (15.08%) ETL
12 18 (14.29%) CRM
12 18 (14.29%) Change Management
12 18 (14.29%) Dynamics CRM
12 18 (14.29%) Retail
13 17 (13.49%) Requirements Analysis
13 17 (13.49%) Azure
13 17 (13.49%) PL/SQL
13 17 (13.49%) Windows Server
14 15 (11.90%) Finance
15 14 (11.11%) Linux
16 13 (10.32%) Disaster Recovery
16 13 (10.32%) NEC
16 13 (10.32%) NEC Housing
17 12 (9.52%) Incident Management

Technical Support Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (9.52%) SharePoint
2 7 (5.56%) Confluence
3 4 (3.17%) Microsoft Exchange
Applications
1 11 (8.73%) Microsoft Office
2 3 (2.38%) Microsoft Excel
Business Applications
1 18 (14.29%) Dynamics CRM
2 13 (10.32%) NEC Housing
3 2 (1.59%) Misys Midas
4 1 (0.79%) Bloomberg AIM
4 1 (0.79%) Payment Gateway
Cloud Services
1 19 (15.08%) Microsoft 365
2 17 (13.49%) Azure
3 9 (7.14%) Power Automate
4 8 (6.35%) SaaS
5 7 (5.56%) AWS
6 5 (3.97%) Google Workspace
7 4 (3.17%) Entra ID
Communications & Networking
1 5 (3.97%) VSAT
2 4 (3.17%) LAN
2 4 (3.17%) Wi-Fi
2 4 (3.17%) Wireless
3 3 (2.38%) DHCP
3 3 (2.38%) DNS
3 3 (2.38%) Firewall
3 3 (2.38%) HTTP
3 3 (2.38%) Internet
3 3 (2.38%) Remote Desktop
3 3 (2.38%) VLAN
3 3 (2.38%) WAN
Database & Business Intelligence
1 24 (19.05%) SQL Server
2 19 (15.08%) SQL Server Integration Services
3 1 (0.79%) MongoDB
Development Applications
1 7 (5.56%) JIRA
General
1 43 (34.13%) Social Skills
2 23 (18.25%) Analytical Skills
3 18 (14.29%) Retail
4 15 (11.90%) Finance
5 8 (6.35%) Banking
5 8 (6.35%) French Language
5 8 (6.35%) Front Office
6 6 (4.76%) Organisational Skills
6 6 (4.76%) Public Sector
7 5 (3.97%) Manufacturing
7 5 (3.97%) Portuguese Language
7 5 (3.97%) Telecoms
8 4 (3.17%) Military
9 3 (2.38%) Legal
10 2 (1.59%) Law
10 2 (1.59%) Pharmaceutical
11 1 (0.79%) Inclusion and Diversity
Libraries, Frameworks & Software Standards
1 8 (6.35%) FIX Protocol
2 6 (4.76%) .NET
3 3 (2.38%) ASP.NET
3 3 (2.38%) HTML
3 3 (2.38%) REST
Miscellaneous
1 9 (7.14%) Housing Association
1 9 (7.14%) Management Information System
2 6 (4.76%) Social Media
3 5 (3.97%) Greenfield Project
4 4 (3.17%) Driving Licence
5 3 (2.38%) FMCG
5 3 (2.38%) Self-Motivation
6 1 (0.79%) Client/Server
6 1 (0.79%) Data Protection Act
6 1 (0.79%) Fixed Income
6 1 (0.79%) Handset
6 1 (0.79%) Onboarding
6 1 (0.79%) Video Conferencing
Operating Systems
1 50 (39.68%) Windows
2 21 (16.67%) Windows 10
3 17 (13.49%) Windows Server
4 14 (11.11%) Linux
5 8 (6.35%) Windows Server 2016
5 8 (6.35%) Windows Server 2019
6 6 (4.76%) Apple iOS
7 3 (2.38%) Mac OS
8 1 (0.79%) Android
8 1 (0.79%) Windows Server 2012
Processes & Methodologies
1 42 (33.33%) Customer Service
2 36 (28.57%) ITIL
3 32 (25.40%) Problem-Solving
4 19 (15.08%) ETL
5 18 (14.29%) Change Management
5 18 (14.29%) CRM
6 17 (13.49%) Requirements Analysis
7 13 (10.32%) Disaster Recovery
8 12 (9.52%) Incident Management
9 11 (8.73%) Continuous Improvement
9 11 (8.73%) Root Cause Analysis
10 9 (7.14%) B2B
10 9 (7.14%) PRINCE2
10 9 (7.14%) Task Automation
11 8 (6.35%) Change Advisory Board
11 8 (6.35%) Data Security
11 8 (6.35%) Knowledge Transfer
11 8 (6.35%) Risk Register
12 6 (4.76%) Collaborative Culture
12 6 (4.76%) Data Analysis
Programming Languages
1 39 (30.95%) SQL
2 19 (15.08%) T-SQL
3 17 (13.49%) PL/SQL
4 6 (4.76%) C#
5 1 (0.79%) Bash
5 1 (0.79%) PowerShell
5 1 (0.79%) Python
Qualifications
1 23 (18.25%) Degree
2 9 (7.14%) PRINCE2 Practitioner
3 4 (3.17%) BPSS Clearance
3 4 (3.17%) SC Cleared
3 4 (3.17%) Security Cleared
4 3 (2.38%) HND
5 1 (0.79%) CCNA
5 1 (0.79%) Cisco Certification
Quality Assurance & Compliance
1 11 (8.73%) SLA
2 3 (2.38%) Disclosure Scotland
System Software
1 35 (27.78%) Active Directory
2 7 (5.56%) vSphere
3 6 (4.76%) VMware Infrastructure
4 5 (3.97%) Hyper-V
5 4 (3.17%) Microsoft Virtual Server
5 4 (3.17%) Virtual Servers
Systems Management
1 7 (5.56%) Microsoft Intune
1 7 (5.56%) Progress Chef
2 5 (3.97%) Jamf Pro
3 3 (2.38%) SCCM
Vendors
1 24 (19.05%) Microsoft
2 13 (10.32%) NEC
3 12 (9.52%) VMware
4 8 (6.35%) Veeam
5 7 (5.56%) Commvault
6 5 (3.97%) ServiceNow
7 3 (2.38%) Oracle
7 3 (2.38%) UiPath
8 2 (1.59%) Citrix
9 1 (0.79%) Bloomberg
9 1 (0.79%) CheckPoint
9 1 (0.79%) Cisco
9 1 (0.79%) Datto
9 1 (0.79%) Google
9 1 (0.79%) Northgate
9 1 (0.79%) Palo Alto