London, England, United Kingdom Hybrid / WFH Options
Fitch Group
our website to enhance user experience and drive business objectives. This role involves coordinating with multiple departments, managing stakeholders and ensuring the successful implementation of web initiatives through effective testing and optimization. How You’ll Make an Impact: Support on building a strategic vision for our websites that align with overall business goals. Identify opportunities for innovation and improvement … the planning and execution of website enhancements, focusing on strategic improvements that drive business objectives and elevate the user experience. Identify and prioritize areas for improvement, including design, content, usability, and functionality, to ensure the website effectively supports marketing and branding goals. Develop a comprehensive content strategy that aligns with business objectives and resonates with target audiences, enhancing brand … trends, opportunities, and areas for improvement, providing actionable recommendations to stakeholders. Prioritize a user-centric approach by integrating user feedback and behavioral data to refine and personalize website interactions. Testing & Optimization: Work with Data lead to implement A/B testing and other optimization strategies to continually improve website performance and align with business objectives. Utilize specialized testingMore ❯
development of our design team. What you'll be doing: Leading Design Projects: Take ownership of complex design challenges, guiding them from discovery and ideation through to detailed design, testing, and implementation. User-Centred Design: Champion a user-centred approach, conducting user research, usabilitytesting, and gathering insights to inform design decisions and validate solutions. Design Execution … to-have. Proficiency with design and prototyping tools (we use Figma). Strong understanding of user-centred design principles and methodologies. Experience in conducting and synthesizing user research and usability testing. You've led online and offline sessions with stakeholders to validate design decisions. Excellent communication and presentation skills, with the ability to articulate design decisions and rationale to More ❯
doing: Plan, lead, and deliver user research for public services across Discovery, Alpha, Beta, and Live phases Apply a range of qualitative and quantitative research methods—e.g. depth interviews, usabilitytesting, contextual inquiry, surveys—to surface behavioural insights Establish and maintain lightweight feedback loops with target user groups, ensuring continued insight into live service usage and evolving needs … Collaborate with Business Analysts and UX/UI Designers to ensure proposed solutions are evidence-based and grounded in actual user behaviour Support design iteration and decision-making by testing early service concepts, prototypes, and touchpoints Communicate findings to varied audiences—through visual artefacts, research reports, presentations, and stakeholder playbacks Facilitate design and research workshops, playback sessions, and show … research across complex digital services in agile environments Strong portfolio or case studies showing research that informed successful service or product outcomes Proficiency with research tools and methods including usabilitytesting, depth interviews, journey mapping, and persona creation Comfortable presenting findings to senior stakeholders and advocating for users in delivery decisions Working knowledge of GDS service standards , assessments More ❯
new to the market. Your contributions will directly impact the development and enhancement of the platform! Responsibilities Conduct user research through primary and secondary methods such as interviewing and usability testing. Study competitors, analyse data and synthesise findings. Propose accessibility guidelines for inclusive design. Take part in continuous learning and fortify your skills as a UX unicorn. Why you … recently completed a degree in Human-Computer Interaction, UX Design, Psychology, or a related field. You possess a basic understanding of UX research methodologies, including user interviews, personas, surveys, usabilitytesting and data analysis. Why Join CUSP? We firmly believe that an institution's success depends on its people, and we're proud and lucky to have a More ❯
London, England, United Kingdom Hybrid / WFH Options
Opus 2
to prototype ideas that reflect real system constraints and opportunities. Define patterns for interaction with AI (e.g., output review, control panels, embedded suggestions). Conduct or support research and usabilitytesting focused on AI feature effectiveness and adoption. What excites us? We're committed to making AI useful, usable, and real; not just prototyping interactions that never launch. … and AI decision-making. You've worked on enterprise or workflow-heavy products, and you're thoughtful about designing for trust, transparency, and fallback. You're comfortable working iteratively, testing ideas, and learning in public with your team. You're curious about AI and how people interact with systems now and into the future. Qualifications 3-5+ years More ❯
from sketches and mockups to clickable journeys and lightweight MVPs. Pair with product managers and engineers to design and iterate on early-stage concepts rapidly. Help plan and run usability tests and pilot phases to validate desirability, usability, and fit. Gather and synthesise feedback to inform product decisions and iteration paths. Product Engagement and Support Act as an … Comfortable designing and conducting research with a range of methods (qualitative and quantitative). Able to work with ambiguity and shape ideas into testable hypotheses or product concepts. Experience testing prototypes and gathering actionable feedback to drive iteration. Communication and Product Marketing Excellent written and verbal communication skills—able to convey product vision, updates, and insights clearly and engagingly. More ❯
from sketches and mockups to clickable journeys and lightweight MVPs. Pair with product managers and engineers to design and iterate on early-stage concepts rapidly. Help plan and run usability tests and pilot phases to validate desirability, usability, and fit. Gather and synthesise feedback to inform product decisions and iteration paths. Product Engagement and Support Act as an … Comfortable designing and conducting research with a range of methods (qualitative and quantitative). Able to work with ambiguity and shape ideas into testable hypotheses or product concepts. Experience testing prototypes and gathering actionable feedback to drive iteration. Communication and Product Marketing Excellent written and verbal communication skills—able to convey product vision, updates, and insights clearly and engagingly. More ❯
Oversee budgeting and financial planning for design and engineering, ensuring investments are value-driven, scalable, and aligned with NextEnergy Group's strategy Human Centred Design & Innovation Embed user research, usabilitytesting, and feedback loops to ensure solutions are frictionless, empowering, and aligned with the real needs of our users and customers Lead the transition from prototype to production … transition to the cloud Establish technical standards and reusable frameworks that support scalability, speed, and operational resilience for our growing business Promote a PaaS-first approach with robust automation, testing, and DevOps pipelines guiding the engineering practice on what is great Governance & Risk Lead design and architecture governance processes, balancing agility with quality and compliance, particularly for regulated entities More ❯
and develop product interfaces. • Understanding of current front-end coding practices • Knowledge of UI/UX industry best practices • Fundamentals in visual design, user-centered design methodologies, information architecture, usabilitytesting, and human factors Require Skill Sets: • Familiar with Front-end technologies (HTML5, Javascript, Node.js, React, Angular, Vue) • Proficiency in visual and interactive designs • Industry standard design tools More ❯
South West London, London, United Kingdom Hybrid / WFH Options
PUBLIC & COMMERCIAL SERVICES UNION
digital applications Explore and recommend new digital applications and developments to the Technology Services team based on best practice and user feedback Ensure a high standard of accessibility and usability across our platforms at all times Contribute to project-based work, using structured project management systems and processes Work with colleagues across PCS to deliver change through the Technology … ESSENTIAL FACTORS QUALIFICATIONS Qualification in or experience of working with digital platforms or customer relationship management systems, specifically Salesforce EXPERIENCE Providing support and advice to colleagues Experience of applying usability and accessibility best practice Planning and delivering training TRAINING (including continuous professional development) Evidence of ongoing training and personal development Willingness to undertake further learning and development, specifically the … development review process Commitment to staff development KNOWLEDGE Customer relationship management systems, specifically Salesforce Databases Agile Project Management Digital application coding or configuration management User centred design and current usabilitytesting procedures Knowledge and understanding of trade unions and work of the public sector SKILLS Design and implementation of work processes High standard of communication skills High level More ❯
Figma : Deliver well-structured and easily understandable components, flows, and mockups. Develop and maintain design systems : Ensure a consistent brand and product experience across all touchpoints. Conduct customer research & usabilitytesting : Speak with customers and CS teams to understand user needs and expectations. Design AI-driven features : Work with the team to design our next generation of AI More ❯
to detail, and clear communication of design decisions Understanding of end-to-end design process from ideation to launch, including troubleshooting with engineers Experience collaborating with UX Researchers in usabilitytesting Proficiency in Figma and other design tools Ability to create interactive prototypes; bonus if using Protopie, Figma, AfterEffects Good understanding of Design Systems and Accessibility (A11Y) Nice More ❯
cross-functional teams to define test strategies, create test plans, execute test cases, and identify and report software defects. The ideal candidate will have a strong understanding of software testing methodologies, excellent analytical skills, and a passion for delivering high-quality products. Tech Stack AWS Serverless Lambda with Node.js API Gateway (REST/JSON) DynamoDB S3 WAF Back-Office … and plans. Develop, document, and maintain detailed test cases and test scripts based on project requirements and functional specifications. Execute manual and automated tests to verify software functionality, performance, usability, and security. Identify, document, and track software defects using a bug tracking system and work closely with the development team to ensure timely resolution. Participate in the review of … product requirements, design documents, and specifications to provide input on testability and quality aspects. Perform exploratory testing and provide feedback on user experience and potential usability issues. Conduct regression testing to ensure that software changes and updates do not introduce new defects. Collaborate with software developers to reproduce and debug reported issues and provide clear and concise More ❯
cross-functional teams to define test strategies, create test plans, execute test cases, and identify and report software defects. The ideal candidate will have a strong understanding of software testing methodologies, excellent analytical skills, and a passion for delivering high-quality products. Tech Stack AWS Serverless Lambda with Node.js API Gateway (REST/JSON) DynamoDB S3 WAF Back-Office … and plans. Develop, document, and maintain detailed test cases and test scripts based on project requirements and functional specifications. Execute manual and automated tests to verify software functionality, performance, usability, and security. Identify, document, and track software defects using a bug tracking system and work closely with the development team to ensure timely resolution. Participate in the review of … product requirements, design documents, and specifications to provide input on testability and quality aspects. Perform exploratory testing and provide feedback on user experience and potential usability issues. Conduct regression testing to ensure that software changes and updates do not introduce new defects. Collaborate with software developers to reproduce and debug reported issues and provide clear and concise More ❯
passionate in producing high quality services A design thinker who values technical solutions and is always curious about the WHY You'll be experienced in wireframing, prototyping, visual design & usabilitytesting Mid weight designer, this would be ideal for someone looking to venture into the world of SaaS and product design looking to have ownership of a specific More ❯
collect user feedback on existing public services. Analyse feedback and behavioural data to inform user journey mapping and redesign. Translate user needs into intuitive, accessible digital service models. Support usabilitytesting and inclusive design practices across pilot services. Qualifications: At least 5 years of experience in UX research or service design, preferably in government services. Experience conducting qualitative More ❯
Drive improvements in operational efficiency and client experience through insight-driven design thinking. Ensure seamless collaboration between business and technical teams to deliver scalable and user-focused solutions. Support testing, implementation, and integration of digital platforms and technical solutions. Champion continuous improvement and contribute to the evolution of BA standards, tools, and best practices. What we are looking for … tools (e.g., DevOps, Visio, JIRA) Experience of identifying and assessing organisational risk and long-term potential outcomes. Desirable: An understanding of UX and digital design practices e.g. design systems, usabilitytesting etc. Experience within lean and human centred innovation. Visual communication skills using tools such as Azure or Balsamiq. More ❯
collect user feedback on existing public services. Analyse feedback and behavioural data to inform user journey mapping and redesign. Translate user needs into intuitive, accessible digital service models. Support usabilitytesting and inclusive design practices across pilot services. Qualifications: At least 5 years of experience in UX research or service design, preferably in government services. Experience conducting qualitative More ❯
financial services to improving essential public services used by millions. What you’ll be doing Plan, design and conduct user research using a variety of qualitative and quantitative methods ( usabilitytesting, depth interviews, diary studies, surveys) Choose the right research approach based on project goals, constraints and client context Analyse and synthesise findings into actionable insights and recommendations … financial services to improving essential public services used by millions. What you’ll be doing Plan, design and conduct user research using a variety of qualitative and quantitative methods ( usabilitytesting, depth interviews, diary studies, surveys) Choose the right research approach based on project goals, constraints and client context Analyse and synthesise findings into actionable insights and recommendations More ❯
London, England, United Kingdom Hybrid / WFH Options
Holland America Line Inc
standards across both brands and ensuring these are delivered upon, managing support through the rest of the digital team and agencies when and where necessary. Accountability for user feedback, usabilitytesting, design elements & quality assurance of our digital experience & UX projects, constantly striving for increased customer satisfaction and commercial gains. Driving collaboration between business strategy teams and product … as a Senior Digital UX, Optimisation & Design Manager, we're looking for: Enhanced experience in UX design and research & ownership of UX Strategic roadmaps. Proven background using optimisation and testing methodologies to improve outputs. Deep understanding of user design principles. Previous experience with managing and collaborating with Product and Development teams. About You: A Catalyst for Change We believe More ❯
both business objectives and user needs It's also good if you have Experience designing and delivering developer portals, onboarding journeys, or partner management tools with a focus on usability and self-service Familiarity with authentication technologies, key/certificate management, or secure member management systems Exposure to Open Banking standards, PSD2, or other regulatory frameworks relevant to payments … and financial data Background in user research, usabilitytesting, or running feedback sessions with external partners or clients Experience with data analytics tools and methodologies to derive insights that inform product improvements Previous work in a high-growth, multidisciplinary environment where you've balanced technical, business, and user experience priorities Ability to create compelling product documentation, guides, or More ❯
driving the design of end-to-end services that meet user needs and business objectives. Main Duties and Responsibilities Responsibilities: Lead and manage user research activities, including interviews, surveys, usabilitytesting, and data analysis to gain insights into user behaviors, needs, and pain points. Collaborate with cross-functional teams, including product managers, designers, engineers, and stakeholders, to define More ❯
and driving the design of end-to-end services that meet user needs and business objectives. Main Duties and Responsibilities: Lead and manage user research activities, including interviews, surveys, usabilitytesting, and data analysis to gain insights into user behaviors, needs, and pain points. Collaborate with cross-functional teams, including product managers, designers, engineers, and stakeholders, to define More ❯
Bristol, Gloucestershire, United Kingdom Hybrid / WFH Options
Great State
project and bring it home smoothly. Day-to-day management of the UX tasks on one or more projects. Conduct a variety of user research methods including interviews, surveys, usabilitytesting, and ethnographic studies. Synthesise research findings into actionable insights and communicate them effectively to clients and internal teams. Create UX deliverables such as personas, research reports or More ❯
Bristol, England, United Kingdom Hybrid / WFH Options
Great State
project and bring it home smoothly. Day-to-day management of the UX tasks on one or more projects. Conduct a variety of user research methods including interviews, surveys, usabilitytesting, and ethnographic studies. Synthesise research findings into actionable insights and communicate them effectively to clients and internal teams. Create UX deliverables such as personas, research reports or More ❯