1 to 25 of 243 Permanent User Research Jobs

cohort of Industrial Placements all over the Met Office and understand what career opportunities are on offer at the Met Office after you graduate. We're looking for a User Researcher Industrial Placement 2026 to help us make a difference to our planet. As our User Researcher Industrial Placement 2026, the job may be suitable for hybrid working … a difference. The Met Office purpose is to help people stay safe and thrive. To achieve this, we need to understand the people we serve and their needs. The user-centred design team at the Met Office includes user researchers, interaction designers, content designers, service designers and accessibility specialists, working across different areas of the business to help … solve real world problems by putting the user at the heart of Met Office products and services. The Industrial Placement for user research will work closely with the user researchers in the team to provide support in gathering evidence about our users and their needs. They will be involved in activities to enable our user More ❯

Workforce and Capability Division, where our mission is to equip government with the talent and insight needed to drive digital transformation and tackle future challenges. As a mid-weight User Researcher, you'll play a key role in shaping cross-government strategies through evidence-based insights and user-centred design. You'll be part of a multidisciplinary agile … team working on the Government Digital and Data Profession Capability Framework, which defines roles and skills across digital, data and technology. Your research will inform updates to this framework, ensuring it remains relevant, usable, and aligned with the needs of practitioners and departments. Your responsibilities will include; planning, designing and conducting user research activities to understand the … that support recruitment, workforce planning, and skills development. You'll work closely with content designers and policy leads to ensure our frameworks, standards and propositions are grounded in real user needs. Your work will help shape principles, policies and standards that underpin a consistent and effective approach to capability building across government. As a User Researcher you'll More ❯

experienced. Our consultants typically have at least 10 years’ experience solving complex business problems. • Handpicked high-performing teams with high empathy, trust and a mindset of continuous learning. Lead User Researcher As a Lead User Researcher , you will be responsible for setting the research strategy and leading user research activities across multiple teams or large … complex programmes. You will shape and champion a culture of user-centred design, ensuring that insights drive decision-making at every stage of service development. You will work closely with senior stakeholders, product owners, service designers and delivery teams to ensure user needs are at the heart of the service strategy and design decisions. At this level, you … will be expected to: Define and communicate the overall user research vision and strategy for programmes of work. Lead and coordinate research activities across multiple agile teams or services. Build and sustain a strong user research community of practice, providing mentoring, coaching and assurance. Influence and challenge senior stakeholders to ensure design and policy decisions More ❯

experienced. Our consultants typically have at least 10 years’ experience solving complex business problems. • Handpicked high-performing teams with high empathy, trust and a mindset of continuous learning. Lead User Researcher As a Lead User Researcher , you will be responsible for setting the research strategy and leading user research activities across multiple teams or large … complex programmes. You will shape and champion a culture of user-centred design, ensuring that insights drive decision-making at every stage of service development. You will work closely with senior stakeholders, product owners, service designers and delivery teams to ensure user needs are at the heart of the service strategy and design decisions. At this level, you … will be expected to: Define and communicate the overall user research vision and strategy for programmes of work. Lead and coordinate research activities across multiple agile teams or services. Build and sustain a strong user research community of practice, providing mentoring, coaching and assurance. Influence and challenge senior stakeholders to ensure design and policy decisions More ❯

Mastek is seeking a Senior User Researcher to join our dynamic and growing User-Centred Design practice. This role involves leading impactful projects for clients across the public and private sectors, applying user-centred methods in agile environments, and collaborating with a diverse range of stakeholders. As a Senior, you will contribute to our UCD strategy, support … the growth of the community, and contribute to business development. Key responsibilities: User-centred design Scope and deliver components of end-to-end user research activities in a variety of programme contexts Recommend and execute appropriate user research activities based on project needs Create and maintain phase-appropriate user research deliverables Clearly articulate … and buy-in, being seen by the client project team and senior client stakeholders as experienced in your profession and in UCD Upskill and educate stakeholders and colleagues on user-centred design approaches and methods, and agile approaches to transformation and delivery Show commercial awareness, looking for new opportunities to deliver for the client or identifying opportunities for cross More ❯

Position: Head of User Research/Service Designer Duration: 3 months Location: Relocation to the customer’s European office required (hybrid working available) Rate: Open to negotiation Overview We’re looking for a Head of User Research who can bridge User Research and Service Design to help our client embed a truly customer-centric … work directly with client teams across financial services, technology, and ecommerce , helping them mature their capability in human-centred design, service innovation, and CX strategy . You’ll lead research that spans digital and physical channels, apply ethnographic methods to uncover deep behavioural insight, and design service experiences that connect front-stage customer touchpoints with back-stage processes and … systems. Beyond delivery, you’ll help shape frameworks and tooling that allow the client to sustain and scale research and service design long after your engagement ends. Key Responsibilities Assess a client’s current research and service design maturity, tools, and processes — identifying opportunities to evolve their capability and impact. Design and deliver multi-channel research programmes More ❯

Position: Head of User Research/Service Designer Duration: 3 months Location: Relocation to the customer’s European office required (hybrid working available) Rate: Open to negotiation Overview We’re looking for a Head of User Research who can bridge User Research and Service Design to help our client embed a truly customer-centric … work directly with client teams across financial services, technology, and ecommerce , helping them mature their capability in human-centred design, service innovation, and CX strategy . You’ll lead research that spans digital and physical channels, apply ethnographic methods to uncover deep behavioural insight, and design service experiences that connect front-stage customer touchpoints with back-stage processes and … systems. Beyond delivery, you’ll help shape frameworks and tooling that allow the client to sustain and scale research and service design long after your engagement ends. Key Responsibilities Assess a client’s current research and service design maturity, tools, and processes — identifying opportunities to evolve their capability and impact. Design and deliver multi-channel research programmes More ❯

About Maze Maze is the user research platform that helps companies build the right products faster by making user insights available at the speed of product development. In most companies, research demand far exceeds supply. Time, cost, and lack of access to expertise hold teams back. In today's AI-powered world, anyone can build a … product fast. The real challenge? Deeply understanding user needs and building the right product. That's where Maze comes in. We believe companies shouldn't have to choose between building fast and building right. Maze makes research accessible, intuitive, and fast so product teams can put user insights at the center of every decision. Our platform enables … insights that actually drive product decisions. Our AI capabilities automate the busywork and add depth and direction to the insights themselves. That's why Maze was recently named the user research platform in UX Tools' Design Tools Survey-and why we're scaling fast across industries like B2B SaaS, e-Commerce, Financial Services, Retail, and Automotive, supporting world More ❯

of how best to build and deliver services as well as defining and developing the UX language of Triad. You should be an articulate and creative designer who can research and define user needs as well as solve the problems users face when interacting with business processes and IT systems. A strong portfolio of successful UX work is … next "Rising Star of the Year?" Our very own Head of UX, Lucille Harvey, was recognised for personal excellence at "The Chartered Institute for IT & Computing Awards." Key Responsibilities: User research: Plan and conduct user research with appropriate methods including user interviews and surveys to address research problems, establish user needs, highlight pain … points and identify opportunities to improve user experiences. Analysis: Use appropriate methods to analyse research and triangulate findings across multiple research outputs. Producing artefacts: Decide upon and produce artefacts based on the research and design including personas, user journeys, and service blueprints. Design and iteration: Create wireframes and designs using various levels of fidelity as More ❯

User Researcher - ConsultantAkkodis are currently working in partnership with a leading service provider to recruit a number of User Researchers to join a leading digital team with a passion for user-centred design, critical thinking, problem solving and designing and building digital services and products. Please note this is a hybrid role (in either London, Manchester, Glasgow … office) with travel to client sites required on occasion and you will need to be eligible or hold current security clearance. The RoleAs a User Researcher you will work closely with Product Managers, Designers, developers, and other User Researchers to plan and conduct high-impact research that helps develop a better understanding of our clients' users.The Responsibilities … Contribute to creating better products and services that solve users' problems and meets their needs.* Lead the research for your team, suggesting the best approaches and methodologies to use to capture the right user insights.* Plan and run qualitative studies, including remote and in person interviews, observations, diary studies, concept testing and usability studies.* Use quantitative methods such More ❯

User Researcher - Consultant Akkodis are currently working in partnership with a leading service provider to recruit a number of User Researchers to join a leading digital team with a passion for user-centred design, critical thinking, problem solving and designing and building digital services and products. Please note this is a hybrid role (in either London, Manchester … Glasgow office) with travel to client sites required on occasion and you will need to be eligible or hold current security clearance. The Role As a User Researcher you will work closely with Product Managers, Designers, developers, and other User Researchers to plan and conduct high-impact research that helps develop a better understanding of our clients … users. The Responsibilities * Contribute to creating better products and services that solve users' problems and meets their needs. * Lead the research for your team, suggesting the best approaches and methodologies to use to capture the right user insights. * Plan and run qualitative studies, including remote and in person interviews, observations, diary studies, concept testing and usability studies. * Use More ❯

Job Description As a Senior User Experience Researcher within the business accelerator team, you will work alongside design, product, content, and engineering teams committed to creating customer-led products and services. You will play a critical role in creating useful and customer-focused products, working with stakeholders across functions and levels to have an impact at all stages of … design and product development. JP Morgan Chase continuously seeks innovative ways to attract customers, deepen engagement, and drive user satisfaction through delightful interactions with digital products and experiences. Our business accelerator teams work at the heart of new product development to design, build, and manage new consumer and business-facing products and solutions. We are part of one of … we are looking for intellectually curious and driven individuals with a demonstrated passion for creating compelling B2B products and services for our customers. We are looking for a Senior User Experience Researcher to join us. In this role, you will be working alongside design, product, content and engineer committed to creating customer-led products and services. You will play More ❯

work, and strong integrity. In return we are committed to supporting you in discovering the most fulfilling career journey possible-and unlocking your potential to advance the world. The User Experience Center of Expertise (UX CoE), within Global Services (GS), provides corporate support to internal business areas such as Finance, Legal, HR, Marketing and IT. This diverse team of … in short, the backbone of BCG. What You'll Do As a senior member of BCG's Global IT UX Center of Excellence (CoE) , you will lead and elevate user research across the firm's digital product ecosystem. Your mission is to define and execute a forward looking UX research strategy that shapes the design of next … AI technologies, you will enhance the consulting lifecycle, improve productivity, and create a distinct competitive advantage for BCG and its clients. You are a creative, strategic, and hands on Research Leader - passionate about crafting intuitive, impactful, and AI augmented user experiences. Through a strong advocacy for user centred design, you will balance innovation with practicality and measurable More ❯

of being the leading Translation Management System for enterprises. Responsibilities Lead UX vision, function, define UX strategy, design processes and style guides ensuring design consistency, lead all design and user experience initiatives Lead, mentor and grow a team of Product designers; foster a collaborative and feedback-rich design culture Partner closely with Product, Marketing, Customer Success and Development team … to create and deliver user-centric experiences that are engaging, innovative and support our product and business objectives Hands-on production of designs, wireframes, prototypes to communicate design intent Communicate UX vision, plans and objectives to the business Build a culture of user research, communicate with customers to ensure designs and UX meet user objectives and … expectations, and address current design challenges Create user personas through user research and data, map user journeys Using a metrics-driven approach, collect, analyse and evaluate user engagement data to uncover trends and insights and guide decisions on improving the useability of our products, finding creative ways to solve UX problems Support POs in producing More ❯

A Top Tier IT Consultancy are on the search for SC Cleared User Researchers for a permanent position to get involved with some exciting projects! Candidates must have LIVE SC Clearance. Permanent role! Offering up to £55,000 per annum. Remote role with occasional client visits! On behalf of our client, a global IT consultancy leader, we are seeking … User Researchers for permanent positions. You will collaborate with one of their public sector clients. GDS experience is crucial. Our client is dedicated to user-centered design, critical thinking, problem-solving, and the creation of digital services and products. As a User Researcher, you'll: Work closely with Product Managers, Designers, developers, and other User Researchers … to plan and conduct high-impact research that helps develop a better understanding of our clients’ users. Contribute to creating better products and services that solve users’ problems and meets their needs. Lead the research for your team, suggesting the best approaches and methodologies to use to capture the right user insights. Plan and run qualitative studies More ❯

User Researcher (Human Factors/User-Centred Design) X2 UK Wide - with travel to client 1/2X a month £65-75,000 per annum + permanent benefits Candidates must be eligible for SC Clearance . We are looking for 2 experienced User Researchers to join our team and play a key role in shaping transformational digital … can bring clarity where there is little framework or direction, and ensure the voices of users are always at the centre. What you'll do Champion the value of user research and build shared ownership of insights across the team. Work closely with Service and Product Managers to design research strategies that deliver actionable insights for service … development. Create inclusive recruitment briefs to ensure representation from all user groups, including those who experience barriers to digital services. Plan, design and carry out research activities such as interviews, usability testing, prototype testing, guerrilla research, and surveys. Manage and analyse both qualitative and quantitative research projects, including customer experience mapping and proposition development. Share findings More ❯

transformation to modernise the systems and services that support property ownership across England and Wales. As the Head of Systems Value, you will provide senior leadership that brings together user research and business analysis to drive evidence-based decision making across the organisation. 2-year FTC, £73,347 - £78,213 (dependant on location) plus 29% pension contribution and … of Systems Value on a fixed term appointment for 2 years and possible extension to a permanent placement. Job description As the Head of Systems Value, you will combine user research and business analysis to drive evidence-based decision making across HM Land Registry. You will be responsible for building and leading a cross-disciplinary team that integrates … qualitative user insights with quantitative business metrics to inform product strategy and organisational priorities. By utilising your expertise in both research methodologies and business analysis, you will establish frameworks for connecting user needs to business outcomes, lead research initiatives through the product lifecycle and partner with executive stakeholders to influence strategic direction. You will work with More ❯

White Collar Factory (95009), United Kingdom, London, LondonSenior UX Researcher We are looking for a Senior User Researcher to join our Research team. Our Research team is at the heart of driving customer centricity in the business, helping Capital One identify and translate our customer needs into opportunities we can invest in. We work across the organisation … to assessing the impact of our decisions, investing in monitoring and tools that allow us to gauge our impact and evaluate how well we are meeting our mission. The Research team is critical to this. Our team combines quantitative and qualitative measures, mixing methods and creatively designing new forms of enquiry to suit our customers and our business agenda. … The research team helps drive tactical insight to help us optimise and improve existing products and service offerings, but also underpins our long-term view, working very closely with product, business, and design strategy in bringing behavioural insights into our planning and future goals. What you ll do Develop a roadmap of work across your dedicated areas of the More ❯

an experienced UX Designer to join our client who will play a key role on their forward-thinking technology team, helping to design and deliver intuitive, accessible, and engaging user experiences across web and desktop applications. You’ll get to explore real-world customer problems and work collaboratively with developers, product owners, and analysts to bring creative, user-focused solutions to life. This is an exciting opportunity for a UX professional who’s passionate about combining design thinking, research, and data insights to shape exceptional digital products. Key Responsibilities: • Collaborate with the Development Manager and Product Owners to define and implement innovative solutions for product direction, visuals, and user experience • Conduct user research, interviews, and usability testing to understand user needs and pain points • Analyse user activity and data patterns in collaboration with the Data Analyst to inform design decisions • Design and deliver wireframes, user stories, user journeys, and both low- and high-fidelity mock-ups • Prototype design concepts in Figma, iteratively testing and refining them based on More ❯

an experienced UX Designer to join our client who will play a key role on their forward-thinking technology team, helping to design and deliver intuitive, accessible, and engaging user experiences across web and desktop applications. You'll get to explore real-world customer problems and work collaboratively with developers, product owners, and analysts to bring creative, user-focused solutions to life. This is an exciting opportunity for a UX professional who's passionate about combining design thinking, research, and data insights to shape exceptional digital products. Key Responsibilities: Collaborate with the Development Manager and Product Owners to define and implement innovative solutions for product direction, visuals, and user experience Conduct user research, interviews, and usability testing to understand user needs and pain points Analyse user activity and data patterns in collaboration with the Data Analyst to inform design decisions Design and deliver wireframes, user stories, user journeys, and both low- and high-fidelity mock-ups Prototype design concepts in Figma, iteratively testing and refining them based on More ❯

new solutions, embedding good design practices, and spreading these skills across London’s local government ecosystem. Reporting to the Digital Innovation Delivery Lead, you’ll bring your expertise in user research and service design to projects across the LOTI team, helping us create services that truly meet residents’ needs. What You’ll Do Deliver user research and service design across LOTI projects, guiding colleagues and partners. Deploy service design tools: research, user stories, personas, wireframes, prototypes and more. Map user journeys and processes, optimise accessibility and usability in line with Government Digital Service Standards. Use agile and outcomes-driven methods to plan and deliver projects. Run discoveries, workshops and events to engage … relationships with diverse stakeholders. Comfortable switching between topics and managing varied workloads in a small, fast-moving team. Agile project management experience with multiple teams or organisations. Passionate about user-centred design and improving public services. Why LOTI? Be part of a high-performing, outcomes-driven team that’s tackling some of London’s biggest challanges. LOTI offers flexible More ❯

new solutions, embedding good design practices, and spreading these skills across London’s local government ecosystem. Reporting to the Digital Innovation Delivery Lead, you’ll bring your expertise in user research and service design to projects across the LOTI team, helping us create services that truly meet residents’ needs. What You’ll Do Deliver user research and service design across LOTI projects, guiding colleagues and partners. Deploy service design tools: research, user stories, personas, wireframes, prototypes and more. Map user journeys and processes, optimise accessibility and usability in line with Government Digital Service Standards. Use agile and outcomes-driven methods to plan and deliver projects. Run discoveries, workshops and events to engage … relationships with diverse stakeholders. Comfortable switching between topics and managing varied workloads in a small, fast-moving team. Agile project management experience with multiple teams or organisations. Passionate about user-centred design and improving public services. Why LOTI? Be part of a high-performing, outcomes-driven team that’s tackling some of London’s biggest challanges. LOTI offers flexible More ❯

delivery and release management is critical: you will coordinate projects across multiple teams to ensure on-time releases and smooth product launches. Additionally, you will collaborate with design and user research to gather feedback, ensuring our platform meets both technical and user needs. If you are passionate about building next-generation AI/ML products, thrive in … Agile ceremonies (stand-ups, sprint planning, retrospectives) with engineering teams and act as the central point of contact to align development, testing, and deployment activities. Collaborate with design and user research teams to gather feedback from customers and end users. Translate insights into actionable requirements, ensuring our product roadmap addresses real-world pain points and user experience … collaborate, setting a foundation for the product function's future growth. Implement best practices to build a product-driven culture within Nscale, ensuring development efforts are tightly aligned with user needs, feature velocity, and technical excellence. Requirements 5+ years of product management (or related) experience in a software/tech environment, with a track record of driving complex technical More ❯

delivery and release management is critical: you will coordinate projects across multiple teams to ensure on-time releases and smooth product launches. Additionally, you will collaborate with design and user research to gather feedback, ensuring our platform meets both technical and user needs. If you are passionate about building next-generation AI/ML products, thrive in … Agile ceremonies (stand-ups, sprint planning, retrospectives) with engineering teams and act as the central point of contact to align development, testing, and deployment activities. Collaborate with design and user research teams to gather feedback from customers and end users. Translate insights into actionable requirements, ensuring our product roadmap addresses real-world pain points and user experience … collaborate, setting a foundation for the product function's future growth. Implement best practices to build a product-driven culture within Nscale, ensuring development efforts are tightly aligned with user needs, feature velocity, and technical excellence. Requirements 5+ years of product management (or related) experience in a software/tech environment, with a track record of driving complex technical More ❯

the biggest problems to solve that deliver customer and business value. Develop an actionable product vision and strategy that ladders up to the 3 year Operations strategy, informed by user insights and business goals. Get support for your strategy by sharing the right context with the right people at the right time. Collaborate with engineering, design, data, user research and Operations to break down problems and then identify and validate new opportunities. Create delightful experiences that solve user needs and pain points. You'll have a deep understanding of the needs of internal "power users". Work with cross functional partners (engineering, design, data, user research and Operations) to deliver on goals by … a proven track record of making an impact through experimentation and optimisation. You can work effectively with a diverse range of people and working styles - spanning engineering, design, data, user research, operations, legal and compliance - to get stuff done. You're able to motivate, energise and inspire people towards a common goal. You're passionate about building value More ❯