Technical Support Engineer
- Hiring Organisation
- Set2Recruit
- Location
- Manchester Area, United Kingdom
line support tickets, taking ownership of escalations from 1st line Troubleshooting issues across Microsoft 365, Azure, Intune and Windows Server Supporting virtual environments (VMware or Hyper-V) Diagnosing and resolving network-related issues (DNS, DHCP, TCP/IP, routing) Managing and updating tickets clearly, ensuring SLA targets are met Escalating … experience within an MSP or multi-client environment Strong knowledge of: Microsoft 365/Office 365 Azure & Intune Windows Server Exposure to virtualisation technologies (VMware or Hyper-V) Solid understanding of networking fundamentals Confident troubleshooting skills and ability to work under pressure Strong communication skills, both technical and non-technical ...