1 to 25 of 43 Permanent WFM Jobs

German speaking Project Manager with experience of HR, Payroll, Time and Attendance or Workforce Management software, is offered a role with a global HCM solutions company expanding its DACH team. Remote role. You can work from home in any location in UK or Germany. You must be fluent in German … and English. You must have a good understanding of HR or Payroll or Time and Attendance or Workforce Management software. You will work from home, occasionally visit clients or your team in Germany. Salary guide around £60k to £80k per annum depending on experience, plus bonus paid quarterly, and good … the required functionality You must have experience in managing projects for clients experience of any of HR or Payroll or Time and Attendance or Workforce Management or Rostering software German fluency and very good English language skills willingness to work from home in the UK or Germany and travel to more »

Do you have experience working in contact centre? Are you looking for a fully remote role? Every single day around the world, thousands of patients are harmed from care delivery errors, many of which are preventable. We want to change more »

Our Story RLDatix is on a mission to change healthcare. We help organizations drive safer, more efficient care by providing governance, risk, compliance, and workforce management tools that drive overall improvement and safety. Our suite of cloud-based software helps organizations reduce healthcare-acquired infections, report on adverse events, and more »

analysing various reports. These reports will cover areas such as customer contact, resource and performance metrics including service level agreements (SLAs) and workforce management (WFM). You will have the opportunity to analyse and evaluate detailed operational data sets, then transform them into informative overviews for the end user. The … day of employment. Preferred Skills, Qualifications and Experience: Proven experience in data analysis, preferably in a customer service or contact centre environment. Knowledge in WFM and Customer Relationship Management (CRM). Advanced competence in using Microsoft Office applications including Excel, Word and PowerPoint. Self-motivation and ability to use your more »

and Heads of Department on Tactical Planning activities, providing expert knowledge on working time directives, scheduling best practices, and efficiency opportunities. Administer and optimise Workforce Management tools (including NICE and CX One), providing training and support to colleagues. Support scenario modelling, mitigation planning, and schedule creation during the Tactical Planning … Resource Planning Cycle by representing tactical planning opportunities and ensuring an aligned cycle of service. Experience and Qualifications Essential Experience working with Workforce Management (WFM) systems, preferably NICE. Strong negotiating skills with an ability to influence stakeholders. Experience working in a contact centre environment and understanding the Multi-Channel Resource more »

Experienced software implementation consultants with expertise in Workforce Management software solutions (WFM) are invited to join this successful team within a leading global solutions provider. You will consult on and deliver to clients the WFM and T&A element of cloud based SaaS solution that incorporates Payroll, T&A, WFM … benefits, including unlimited leave and compressed hours allowing for a fully paid Friday off every fortnight You must have: experience of delivering workforce management (WFM) or T&A software implementation projects delivered software to external clients of a software vendor or consultancy strong customer management skills, ensuring on time on … budget delivery with high levels of customer satisfaction strong consulting skills, advising on business benefits, requirements analysis, business process mapping. excellent WFM familiarity - software, rules, processes and legislation good hands on skills for configuring and testing solutions a desire to play a significant role in a fast growing team Please more »

communication and intercultural skillset Proven leadership skills and experience in steering diverse teams in matrix organizations IT affine, experience with typical monitoring, asset management, workforce management solutions, as well as IT/OT security Highly motivated, self-organized, and result-oriented can-do personality Excellent English skills, additional languages appreciated more »

Reporting Metric reporting at interval, with daily summary reports and weekly exec level summaries Schedule Optimization Provide analytical and strategy support to business and WFM individuals. Ensure completeness of deliverables as required and document results and present findings to management. Workforce Planning for Short term and long term Scheduling resources … policies while optimizing schedules. Collaborating with various stakeholders to address scheduling conflicts and operational challenges. Adapting to evolving business needs and technological advancements in workforce management software. Monitor Operations agent and/or agent group adherence, correcting any "out-of-compliance" situations. Identify opportunities to improve staff balancing and overall more »

within budgetary constraints. Reporting to the 111 Senior Scheduling and Planning Analyst, the role involves the upkeep and optimization of schedules within the NICE Workforce Management system, focusing on accuracy, efficiency, and meeting patient service levels. A day in life of Resource Coordinator Build approved shifts and work patterns in … collaboration with Scheduling Analysts. Preform WFM reporting, analysis, and administrative task related to staffing and scheduling functions. Proactively provide shift schedules and plans that align with expected demand profiles. Maintain accurate records, including sickness and annual leave records. Undertake clerical duties and general administration services professionally and in a timely more »

products. Excellent stakeholder management skills. Experience in new product development and the innovation cycle. Experience in an allied field such as HR Tech, Workflow, Workforce Management, Contact or Call Centre, People Analytics or similar. more »

Solutions Architect £75,000 Warwickshire (hybrid) Retail and consumer services Varied role, in a well known retail business. You will be involved in some large scale change, working in a talented and close knit, happy team. The role Can you more »

ensure accurate call forecasting. Develop and deploy the right process to optimize the process of call forecasting and tracking. Develop the right organization of WFM and assignment. Manage the shift schedule process and operate to maximize SLA and staff satisfaction. Build real-time operation visualisation to improve the supervising operation more »

this role will be responsible for the delivery of an organisation wide repairs transformation programme. This includes projects such as a review of processes, workforce management tooling, contract management and repair monitoring. What's required Ideally proven experience leading repairs transformation encompassing the operational and digital delivery. Customer-focused, placing more »

of our homes, from compliance work to enabling customers to request and schedule repairs for their homes, powered by Salesforce’s business process and workforce management capabilities. Main responsibilities: You’ll be supporting multiple product teams to understand and translate salesforce solutions into technical specifications. You’ll provide the technical more »

firm, are currently looking for a Senior Planning & Forecasting Manager to be responsible for the European Outsourced Contact Centre operation. As the Workforce Management (WFM) Lead, you will be responsible for accurate resource forecasting and planning, as well as monthly commercial reporting and forecasting. You'll also play a critical … annual planning cycle. This is a high profile role with lots of responsibility. A brilliant opportunity! The following skills/experience is essential: Strong WFM background Good understanding of an outsourced vendor model environment Good understanding of contact centre/call centre Familiarity with WFM software Excellent communication skills Salary more »

Type: Permanent Location: London Ready to utilise your experience in Logistics vertical space ? Are you passionate about performing the implementation and configuration of the Workforce management product? We have an exciting role for you as an UKG Solution Architect! Careers at TCS: It means more TCS is a purpose-led … thought leadership. The Role As an UKG Solution Architect , you will be working in the retails/logistics domain in UK, performing UKG Pro WFM implementation design and development within the Platform as part of the go live from Kronos WFC to UKG PRO WFM. Key responsibilities: Follow the SDLC … to production environment. Provide a final hand off to support team. Your Profile Key skills/knowledge/experience: Must have done UKG PRO WFM implementation. Experience in implementing and configuring UKG PRO WFM Accruals \ Time keeping and analytics module. Understanding the requirements from the client or from the regional more »

to utilise your skills in Retail and Logistics vertical space ? Are you passionate about providing technical guidance on the implementation and configuration of the Workforce management product? Make a meaningful impact as an UKG Configuration Consultant! Careers at TCS: It means more TCS is a purpose-led transformation company, built … requirements. Assist Services teams with integration discovery and scoping. Provide solution leadership to drive continuous improvement of processes. Lead all aspects of UKG PRO Workforce management configurations, implementations, modifications and upgrades of time and attendance initiatives including gathering and defining requirements, gap analysis, design, development. Develop strong relationships with our … back to the customer. Deploy and release to production environment. Your Profile Key skills/knowledge/experience: Experience implementing and configuring UKG PRO WFM Accruals & Time and attendance modules. Ability to assess, design, and develop functional meeting customer requirements. Ability to assist Services teams with integration discovery and scoping. more »

solve Willing to learn, self-motivated, highly organised Desirable Technologies (Not essential): SQL and PHP Knowledge (or any other scripting languages) Time attendance/Workforce Management Software experience Door access systems Driving Licence Benefits of working for us: Free Parking Pension Scheme 4 Weeks Annual Leave Brilliant, friendly working environment more »

people first, and take pride in being able to offer an all-round service for candidates and clients with our payroll solution, MyPay+ and workforce management solution, Operam. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the more »

for model deployment Exceptional communication skills, able to engage confidently with non-technical stakeholders Experience resolving operational or customer experience-related problems such as workforce management, demand forecasting, or root cause analysis Strong visualisation skills including experience with Tableau Familiarity with Databricks and PySpark for data manipulation and analysis Familiarity more »

an innovative, agile, and continuously growing modern tech company on a path to improving the work lives of millions around the world. We develop workforce management solutions - software that makes scheduling and time reporting more smooth and more flexible for almost a million users worldwide!We value passion, quality, innovation more »

creation of long and short term forecasts for over 20 languages, across 60 departments, spanning web chat, email, voice and back office workloads. Our workforce management area is expanding and we are looking for a highly motivated individual with a proven track record in forecasting who will bring a wealth … in data and take pride in preserving its integrity and accuracy to keep planning teams well informed. You will be able to use a WFM System to create and navigate forecasting models to ensure the correct ones are in place to support the needs of the business. The role will … planning or forecasting role (with 3+years’ experience). Strong capabilities in creating and maintaining detailed forecasts, both short and long term. Experience of using WFM tools and systems, Nice IEX is preferred. Experience of scheduling and forecasting for back office workload. Understanding of budgeting process and planning cycles. Skilled in more »

UKG OneView Consultant London/Remote £60-90K A leading professional services firm, is looking for an experienced Workforce Management Consultant with UKG experience to join their fast-growing practice in the UK. As a trusted recruitment partner, I've been working closely with the UK Lead for workforce … management technology to find the perfect candidate for this role. UKG OneView Consultant - Skills Required: Extensive experience in workforce management and delivering advisory services and technology solutions Subject matter expertise in UKG solutions Strong people management skills and a passion for sharing knowledge and developing teams Commercial awareness and professional … ll have the chance to: Manage client projects and technology implementations, leading the delivery team Provide expert advice to clients on optimum technology and workforce management strategies Understand client needs, design requirements, and lead all aspects of configuration for UKG implementations Participate in project estimations and manage financials, contracting, and more »

people first, and take pride in being able to offer an all-round service for candidates and clients with our payroll solution, MyPay+ and workforce management solution, Operam. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the more »

Delivers best practice and compliance consulting services to customer. · Manages and plans delivery of support ticket to ensure SLA compliance and customer satisfaction. · Delivers workforce management functionality specifications for the technical team to build interfaces. · Works with client to plan and organize QA testing of configuration changes. · Facilitates knowledge transfer more »