Infrastructure / Support Engineer
- Hiring Organisation
- Profectus Recruitment
- Location
- Oxford, Oxfordshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £35,000 - £45,000 per annum
escalation point and supporting infrastructure changes and projects. The Role • Act as escalation point for complex technical issues • Troubleshoot and resolve incidents across server, network, cloud and end-user environments • Own high-priority tickets through to resolution • Support infrastructure changes, upgrades and project delivery • Carry out root cause … teams and client stakeholders • Maintain accurate documentation and service records • Contribute to service improvement initiatives Technical Environment • Microsoft 365, Azure and identity platforms • Windows Server and virtualised environments • Networking, switching and firewall technologies • Intune and endpoint management • SharePoint and collaboration tools • Backup, DR and security tooling ...