with IRM/Architecture on risk acceptance and remediation; manage data retention and evidence trails. Vendor & AMS Governance Act as day-to-day interface to AMS and ISVs: prioritise backlog, agree estimates/timelines; manage SOWs/SLAs/KPIs/SIPs. Ensure clean handover to BAU with up-to-date knowledge articles and support models. Service Operations (SME More ❯
with IRM/Architecture on risk acceptance and remediation; manage data retention and evidence trails. Vendor & AMS Governance Act as day-to-day interface to AMS and ISVs: prioritise backlog, agree estimates/timelines; manage SOWs/SLAs/KPIs/SIPs. Ensure clean handover to BAU with up-to-date knowledge articles and support models. Service Operations (SME More ❯
TO-BE and identify simplification opportunities. Elicit and document requirements (user stories/use cases, acceptance criteria); maintain traceability into testing and release. Shape a value-based roadmap and backlog (configuration vs. enhancement vs. process change) with clear options and impacts. Delivery & Change Enablement Build and manage plans, RAID and release calendars; govern scope and change control. Coordinate UAT … audit-ready evidence. Coordinate with Information Risk Management and Architecture on risk acceptance and remediation. Vendor & AMS Governance Act as day-to-day interface to AMS and ISVs: prioritise backlog, agree estimates/timelines; manage SOWs, Service Level Agreements, KPIs and Service Improvement Plans. Ensure clean handover to BAU with updated documentation and knowledge articles. Service Operations (SME/ More ❯
TO-BE and identify simplification opportunities. Elicit and document requirements (user stories/use cases, acceptance criteria); maintain traceability into testing and release. Shape a value-based roadmap and backlog (configuration vs. enhancement vs. process change) with clear options and impacts. Delivery & Change Enablement Build and manage plans, RAID and release calendars; govern scope and change control. Coordinate UAT … audit-ready evidence. Coordinate with Information Risk Management and Architecture on risk acceptance and remediation. Vendor & AMS Governance Act as day-to-day interface to AMS and ISVs: prioritise backlog, agree estimates/timelines; manage SOWs, Service Level Agreements, KPIs and Service Improvement Plans. Ensure clean handover to BAU with updated documentation and knowledge articles. Service Operations (SME/ More ❯
