Customer Application Solutions Team Manager (12-month Secondment/FTC)
- Hiring Organisation
- Motability Operations
- Location
- Bristol, Avon, South West, United Kingdom
- Employment Type
- Temporary, Part Time
work closely with the CAST Team Manager to expand and develop an established team, integrating new workflows resulting from Connected Insurance initiatives, while maintaining service level agreements (SLAs) across existing operations. In this role you will: Lead and support the team of Account Managers to review applications that cannot … SLAs, effective communication, and timely issue resolution. Monitor the team's performance and progress towards meeting individual and team targets, ensuring consistent high-quality service delivery. Act as a point of escalation for complex cases, providing expert advice and support to the team. Identify opportunities for continuous improvement ...