2 of 2 Temporary CRM Jobs in Berkshire

the delivery of operational excellence across TTI EMEA Customer Service by managing KPIs, analyzing processes, and driving efficiency improvements. In addition, as a key user for Salesforce Service Cloud CRM, the Distributor Portal, and the Sales CRM, the role acts as the primary interface between Customer Service, Sales Business Units, Supply Chain and Technology & Business Process teams, ensuring that tools … and best-practice sharing across EMEA SBUs. Act as a change agent to implement new ways of working, ensuring adoption and sustainability. Systems & Key User Responsibilities Salesforce Service Cloud CRM : Act as key user, ensuring case management, workflows, and dashboards are aligned with business processes. Provide first-line support, testing, training, and feedback to IT for enhancements. Distributor Portal : Support … portal functionality, ensuring smooth access, order tracking, and self-service capabilities for distributors. Act as liaison with Sales BUs to capture requirements and escalate issues. Sales CRM : Serve as key user and trainer for local key users, ensuring usability, troubleshooting issues, and coordinating with IT on updates. Monitor system usage and adoption, championing continuous improvement and user engagement. Projects & Change More ❯

drive systemic change and digital transformation sits at the heart of this journey. As we embark on a bold new chapter, we are preparing to implement a cutting-edge CRM solution that will redefine how we engage with our stakeholders. The platform is yet to be chosen and that's where you come in. This is a rare opportunity to … lead a flagship CRM programme from inception, shaping the strategy, selecting the technology and delivering a solution that will have national impact. Your new role This is not just another contract. It's a chance to architect the future of stakeholder engagement for a respected institution. You'll take full ownership of a high-profile CRM transformation programme, guiding it … workshops and requirements gathering to implementation and change management, you'll be the driving force behind a transformation that matters. What you'll need to succeed You are a CRM specialist through and through, a strategic thinker with hands-on delivery experience across multiple platforms, whether Salesforce, Dynamics, HubSpot or others. You've led full lifecycle CRM implementations in complex More ❯