First Line IT Support
- Hiring Organisation
- Focus Resourcing
- Location
- Reading, Berkshire, England, United Kingdom
- Employment Type
- Temporary
- Salary
- £25,000 - £30,000 per annum
Line Service Desk Analyst in this 3-month temp role , with potential to go permanent. You'll be the first point of contact for IT issues, supporting users across Windows 11, Office 365, Active Directory, Azure, printers, and basic networking , logging and resolving tickets via ServiceNow . What … Take IT support calls, emails, and chats Log, troubleshoot, and resolve 1st Line issues Escalate complex problems to 2nd/3rd Line teams Work to clear KPIs in a fast-paced service desk Hours: Monday-Friday, rotating shifts between 7am-7pm (no weekends) What we're looking ...