Salesforce Service Cloud CRM, the Distributor Portal, and the Sales CRM, the role acts as the primary interface between Customer Service, Sales Business Units, Supply Chain and Technology & Business Process teams, ensuring that tools are effectively adopted, continuously improved, and aligned with business needs. KEY RESPONSIBILITIES: Customer Service Analysis & Reporting Compile, analyze, and present monthly KPIs by region (e.g. … CS Dashboard, internal SLAs, turnover reports). Identify trends, gaps, and opportunities for process improvements through KPI analysis and customer order management data. Collaborate with the Supply Chain organization on KPI analysis related to order-to-cash flow, on-time shipment, and delivery performance, ensuring that Customer Service insights contribute to improved supply chain outcomes. Provide actionable insights … to leadership to enhance productivity, efficiency, and customer satisfaction. ProcessManagement & Improvement Document, review, and optimize customer service operations and order management procedures. Partner with Supply Chain, Transport, and Warehouse teams to identify and implement improvements in order-to-cash processes and shipment reliability. Support knowledge transfer and best-practice sharing across EMEA SBUs. Act as a More ❯
account-based marketing, and social media across consumer and B2B audiences. Strong creative instincts with the ability to distinguish outstanding work from the ordinary. Excellent writing, presentation, and stakeholder management skills with proven ability to influence. Demonstrated experience in campaign testing, pre-testing, and in-market performance optimization. Highly diplomatic and skilled in balancing competing priorities across senior stakeholders. … Strong budget planning, processmanagement, and multi-project coordination. Energetic, driven, and effective at managing complex, global initiatives. Impact & Scope: Lead flagship projects within the business, from strategy to execution. Collaborate with global partners, markets, and business groups on campaign development and brand strategy. Influence stakeholders at senior levels across regions and functions. Education & Experience: Bachelor's degree More ❯
account-based marketing, and social media across consumer and B2B audiences. Strong creative instincts with the ability to distinguish outstanding work from the ordinary. Excellent writing, presentation, and stakeholder management skills with proven ability to influence. Demonstrated experience in campaign testing, pre-testing, and in-market performance optimization. Highly diplomatic and skilled in balancing competing priorities across senior stakeholders. … Strong budget planning, processmanagement, and multi-project coordination. Energetic, driven, and effective at managing complex, global initiatives. Impact & Scope: Lead flagship projects within the business, from strategy to execution. Collaborate with global partners, markets, and business groups on campaign development and brand strategy. Influence stakeholders at senior levels across regions and functions. Education & Experience: Bachelor's degree More ❯
