1 of 1 Temporary Support Specialist Jobs in Birmingham

Our client is looking for a helpdesk support Technician, They are a very well established company based in Saltley This will be a full time Temporary – permanent role working Monday – Friday between 8.00am – 17.00pm Pay Rate From £12.99 plus per hour Depending on experience We are looking for an individual with a passion for technology and someone who is … system issues Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams You have experience working with customers, in either “first-line” or “second-line” support Ability to provide step-by-step technical help, both written and verbal Role & Responsibilities Providing technical assistance and support related to computer systems, hardware, or software to clients … end users, and the organization they work for. Monitor, respond to and document all service support requests and resolutions via telephone or email to support clients Responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions. Manage equipment inventory, including booking out of replacement parts, as well as arranging collection and return of faulty goods. More ❯