IT Service Desk Team Lead
- Hiring Organisation
- BUUK Infrastructure
- Location
- Bury St. Edmunds, Suffolk, East Anglia, United Kingdom
- Employment Type
- Temporary, Work From Home
providing communications management as a part major incident event management. Ensuring the personal development of those within the team through techniques such as coaching, mentoring, formal training and maintaining team skills matrix. Creating, maintaining and giving training on appropriate policies, guidelines and knowledge base articles for the resilience and future … + or equivalent. ITIL Foundation. Leadership or management training or certification. Experience/Knowledge Managing others to complete a goal whilst enabling success. Experience coaching, mentoring, knowledge sharing or shadowing. Knowledge of project management techniques to deliver benefits to stakeholders. Experience working to ITIL principles and practices. Experience with customers ...