IT Service Desk Team Lead
- Hiring Organisation
- BUUK Infrastructure
- Location
- Bury St. Edmunds, Suffolk, East Anglia, United Kingdom
- Employment Type
- Temporary, Work From Home
dynamic team to meet key performance indicators (KPIs). Your key responsibilities are Ensuring the performance of the team through effective leadership and Management whilst reporting team performance and progress to management. Provide exceptional operational customer service and ensuring customer effort is minimised. Successfully managing and delivering projects through … project planning, work assignment and stakeholder communication. Applying principles of ITIL Service Management through day-to-day application of applicable ITIL practice such as Incident, Problem, Service Request Management. Support customers by providing communications management as a part major incident event management. Ensuring the personal development ...