IT Service Desk Team Leader
Cambridge, Cambridgeshire, England, United Kingdom
The One Group
IT Service Desk Team Lead£25 per hour + holiday pay (initially temporary with the potential to go permanent)Cambridge (3 days per week) Intro Are you an experienced IT Service Desk professional with a passion for leadership and continuous improvement? This is a fantastic opportunity for an experienced Team Lead, where you'll manage day-to-day activities, support … your team's development, and ensure the smooth delivery of IT services within a busy, forward-thinking environment. Previous experience as a Service Desk Team Lead/Manager is essential! Role Style and Setup This is a hands-on leadership role, balancing technical expertise with people management. You'll be the first point of escalation for your team, ensuring service … excellence while also shaping processes, policies, and long-term improvements. The position is initially offered on a temporary basis, with a strong possibility of becoming permanent. Key Responsibilities Lead and support a team of IT Service Desk Technicians, delegating tasks and fostering a collaborative culture Take ownership of your team's systems and services, ensuring high-quality delivery Act as More ❯
Employment Type: Temporary
Salary: £22.00 - £25.00 per hour, Inc benefits
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