and distribute work requests, ensuring a clear audit trail via SharePoint. Accurately update and maintain the Service Assessment Planner and Business Case Tracker. Coordinate outputs from governance meetings. Provide coaching and guidance on processes, procedures, and tools (templates, contacts, next steps). Attend and actively participate in weekly checkpoint meetings with colleagues and stakeholders. Assist with ad-hoc report production. More ❯
Cambridge, Cambridgeshire, England, United Kingdom
The One Group
experienced Service Desk leader/Customer Service team Lead with a passion for motivating teams and driving service excellence? This is a fantastic opportunity for someone who thrives on coaching, developing people, and keeping a busy service desk running smoothly. Previous experience as a Service Desk Team Lead/Manager is essential! Role Style and Setup This role is first … Build strong relationships with stakeholders across the organisation Skills & Experience Required Proven experience managing or leading a busy IT/Customer Service Desk team Strong people leadership skills including coaching, motivating, and developing individuals Excellent communication skills and confidence engaging with stakeholders at all levels Ability to oversee service delivery and implement process improvements Within a reasonable commutable distance of More ❯
