Service Desk Analyst
- Hiring Organisation
- BDS (Northern) Limited
- Location
- Camden, Greater London, King's Cross, United Kingdom
- Employment Type
- Permanent, Contract, Temporary
- Salary
- £170 - £175/day
umbrella based on a 35 hour week. Duties: Technical Support: Provide first-line troubleshooting for hardware, software, and network issues, resolving problems like Microsoft Office glitches, PC configurations, and access management. Customer Engagement: Respond to queries via phone, email, or ServiceNow, offering clear guidance and escalating complex issues … related field Experience in a service desk or telephone support role, with proficiency in ServiceNow or similar ticketing systems. Strong troubleshooting skills for Microsoft Office, Outlook and basic PC hardware/software configurations. Excellent communication skills, with the ability to explain technical issues to non-technical users. Desirable: Familiarity ...