1 of 1 Temporary Continuous Improvement Jobs in Cardiff

team calls through first-line resolution, task management, user training, enhancement requests, and identifying and resolving defects/issues. Providing trend analysis to support continuous improvement and incident reduction. This includes generating reports and dashboards for managers and users to help identify high-volume or recurring errors … development of new features and support the training associated with these enhancements. Youll also be involved in: 1. ServiceNow Support & Process Improvement Providing first line support and admin for our ServiceNow platform, looking after Incident, Task and Request calls, spotting anything that needs escalating, and keeping all calls ...