1 to 1 of 1 Temporary Line Management Jobs in Cardiff

Job summary To provide first and second line support to service users to IT Information Library (ITIL) compliant standards. This will involve acting as the first point of contact to users for incident resolution; recording calls, logging requests, managing and processing in line with agreed incident management … for up to 9 or 12 months. If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post. Main duties of the job To resolve incidents/faults and user support issues to the satisfaction … provision of a professional service. To understand all Service Level Agreements (SLAs) Proactively keep track of service development, understand how it may affect first line support activities and assist in the development of amended working instructions and procedures as appropriate. The ability to speak Welsh is desirable for this more »