1 of 1 Temporary TCP/IP Jobs in Cardiff

of contact in D&HI for all staff across the organisation in the provision of an IT Service Desk. You should have proven experience in a Service Desk / phone support environment within a large organisation and able to troubleshoot and resolve various IT related issues, ensuring user calls are effectively documented, resolved to agreed standards and maintaining … customer satisfaction levels. Deliver an efficient, friendly, effective and professional first line call logging / problem solving service. Main duties of the job The IT Service Desk manages more than 10,000 PCs & laptops spread over more than 50 locations in Cardiff and the Vale of Glamorgan receiving more than 300 support calls per day. This role is … the existing experienced IT Support Officers with providing low-level account administration via Active Directory and use a wide range of tools for providing solutions to application errors / account management and provide limited training for software and hardware with all Health Board supported products for callers. You should be able to work well within a team and More ❯