2 of 2 Temporary Customer Service Jobs in Central London

ServiceLocalDelivery Analyst role . The Technology Integration programme is bringing ourorganisationtogether aligning our systems and strengthening internal communication. You will be performing a mix of project activities to improve service desk efficiency, enhance user experience and ensure there is a consistent service across SNG. Our IT ServiceLocalDelivery Analysts provide local IT systems support, training and advice to SNG … maintenance and operation of the organisation's devices, infrastructure and applications. They ensure that our IT support tickets are resolved as efficiently and effectively as possible. Working within operating & service level agreements (SLA) and utilise service desk tools (ITSM system, knowledge system, monitoring etc) to ensure all interactions are accurately logged, prioritised, categorised and resolved. This rolewill provide … valid UK Driving Licence and have your own vehicle . What we need from you: As an IT ServiceLocalDelivery Analyst you'll need to have a high level of customer focus and the ability to work collaborativelywith colleagues, contractors and partnering agencies. You will need experience of working on an IT Service Desk or in a Technical team More ❯

ambition, diversity and creativity are celebrated DUTIES AND RESPONSIBILITIES This role will work across the whole of the Digital and Innovation portfolio, supporting activity across core IT and technology, customer and digital, and our Smart City ambitions to make Westminster a world class city. This will require a proactive and relentless focus on delivery. The role is an enabling … improve and meet the needs of our users, to a member of a Project team using Agile/Waterfall methodologies to deliver agreed outcomes, or a member of a service team delivering against a set of requirements. Through the way the teams will work the postholder will drive a change to the culture of the organisation as part of … industry best practice and regulatory and contractual requirements. Implement plans to minimise the risk of our end user device and application estate. Deliver a high quality, continually improving support service to all users, while maintaining adherence to relevant industry standards, security protocols and council policies. Deliver a gapless service wherever possible according to rota/schedule, including supporting More ❯