1 of 1 Temporary Social Skills Jobs in Chesterfield

as the first point of contact for IT issues via all channels (telephony, virtual agents, self-service portals), following agreed procedures. Deliver a positive customer experience by providing clear communication and timely updates. Log, prioritise, diagnose, and resolve incidents and service requests in line with SLAs and agreed processes. Escalate issues to higher-level support teams or specialist functions when … regional sites as required. Assist with IT projects and change activities as directed by management Key Skills and Knowledge Required: Knowledge of Windows environments, Microsoft Office applications. Exceptional Communication Skills. Ability to work as part of a team to manage workload and meet deadlines. Organised and efficient ticket management skills. Accurate and thorough information capturing Excellent telephone manner and … communication skills Flexible attitude to ever changing business needs Proactively manages own time Works on own initiative Ability to present ideas in user-friendly language. Ability to correctly prioritise calls based on impact to the business. Preferred: ITIL process knowledge/qualified Background in Technology and IT Support A relevant technical or professional qualification. 1 Years Service Desk or More ❯