1 of 1 Temporary Process Improvement Jobs in Coventry

including their workload. o Manage incidents and service requests using ITIL processes and ITSM tools. o Ongoing development of staff and processeso Continual service improvement within the Service Desk using performance reports, audits and service feedback. o To work and collaborate with other Digital staff to ensure the smooth … with internal stakeholders across different departments. Communicate effectively with users regarding incident status and service updates. Gather feedback to identify areas for service improvement. Process Improvement & Documentation: Develop, maintain, and improve service desk processes and procedures. Ensure comprehensive and up-to-date knowledge base documentation. Contribute to the … solving, analytical, and troubleshooting skills. Exceptional communication (both written and verbal) and interpersonal skills. Experience with service desk ticketing systems. Demonstrated ability to drive process improvement and enhance customer satisfaction. Strong organisational and time management skills with the ability to prioritise effectively. Person Specification Qualifications Essential Relevant Masters More ❯