ICT Helpdesk Technician
- Hiring Organisation
- Derbyshire Fire & Rescue
- Location
- Ripley, Derbyshire, England, United Kingdom
- Employment Type
- Temporary
- Salary
- £30,518 - £33,143 per annum
continuous improvement of our ICT services. Key Responsibilities Provide initial support for all incidents and service requests, ensuring accurate logging and classification in the ITSM system. Resolve issues where possible during first contact; escalate promptly according to SLAs with full diagnostic information. Support installation, configuration, troubleshooting, and maintenance of IT … user hardware/software, servers (Windows), endpoints (Windows/Linux), virtualisation (VMware/Hyper-V), and cloud environments (Azure/AWS). Familiarity with ITSM systems, networking, security, telephony, and business continuity solutions. Experience collaborating within multi-disciplined IT teams and with external partners. Strong understanding of confidentiality and data ...