Business Analyst (ITSM – Service Desk)
- Hiring Organisation
- Air IT Ltd
- Location
- NG10, Long Eaton, Derbyshire, Sandiacre, United Kingdom
- Employment Type
- Temporary
Business Analyst (ITSM – Service Desk) Temporary Contract: (circa) 3 Months | Location: London & Nottingham | Level: Mid–Senior Overview We are seeking a Business Analyst for a 3-month engagement to support the optimisation of our IT Service Desk. The role focuses on reducing ticket volumes, identifying … self-service and automation opportunities and creating user stories for development teams. The successful candidate will work across the Service Desk teams based in multiple UK locations and deliver measurable improvements in service efficiency and user experience. Key Responsibilities Identify and analyse high-volume drivers ...