1 of 1 Temporary Customer Engagement Jobs in Devon

for Service Delivery, you will manage the relationships with all CSOC customers, ensuring that the CSOC capability and service levels are aligned to their needs and expectations: Primary CSOC customer engagement for all monitored systems. Produce regular service reports for customers, chair regular service reviews with customers, ensure suitable service delivery metrics are provided and manage arising actions. … Own the governance process to assess customer services' readiness for live CSOC monitoring, ensuring that quality criteria are met and follow-up actions are implemented. Supervise heightened oversight activities during the initial period of services' live monitoring. Ensure that CSOC service incidents (internal and customer facing) are appropriately identified, reported, prioritised, investigated and managed through to resolution. Produce More ❯