AWS Connect Support Engineer
- Hiring Organisation
- Eden Brown
- Location
- East London, London, United Kingdom
- Employment Type
- Contract, Temporary
- Salary
- £500/day umbrella
Umbrella) | 3-month rolling contract | Hybrid (2-3 days on site) An East London Council is seeking an experienced AWS Voice/Amazon Connect Support Engineer to provide technical support, maintenance, and optimisation of our cloud contact centre environment. This is a key role ensuring the stability, performance … Produce reports and summaries on system health and support activity. Skills & Experience: Strong hands-on experience with AWS Connect and related AWS services (e.g., S3). Knowledge of IVR design, call routing, and telephony concepts. Proficiency with ITSM tools and structured incident management. 3+ years in IT support (Helpdesk