1 of 1 Temporary Service Desk Analyst Jobs in East London

Job summary The Service Desk Analyst is responsible for maintaining the communication channels with the customer and the IT department. The Service Desk Analyst is the first point of contact for technical issues and requests, providing first line support which includes trouble shooting and resolving issues within their remit. Main duties of the job … The Analyst is responsible for responding to requests reported to the Service Desk from multiple channels (phone, email, self-service) and the lifecycle management of requests, including directing to appropriate functions for resolution, monitoring progress and keeping users informed of progress, along with accurately documenting user's details, issues, troubleshooting steps and resolutions and any other … pertinent information in the log. The Analyst will be expected to proactively manage targets and ensure effective and efficient responses in a high call volume environment and will contribute to increasing the delivery of first-time fixes. The role involves both a reactive and a proactive approach to the delivery of service and is focused on maintaining and More ❯