Champion accessibility and inclusion, consider the impact of new technologies and ensure that designs meet legal requirements Knowledge, Skills and Expertise Essential Significant experience in combining user research and analytics to problem solve through design iterations to improve user experience. Understand and communicate the importance of inclusive, equitable, accessible and sustainable public services Analytical and Judgemental Skills Essential Multi-tasking More ❯
engagement. Provide 3rd line escalation support during migration phases, resolving platform-specific issues swiftly and in line with service management principles. Monitor post-migration device health and performance, leveraging analytics to inform ongoing optimisation and support. Monitor and report migration progress per site or as requested, using documentation, dashboards and field input to track coverage, gaps, and performance impact. Capture More ❯
Manage user research ethics processes. Ensure teams take a user centred, evidence-based approach to service design. Consider accessibility and additional needs for inclusive design. Combine user research and analytics to improve user experience. Communicate the benefits of UI design, user testing tools, methods and standards to technical/non-technical stakeholders. Evaluate research and design proposals from suppliers and … role Knowledge, Skills and Expertise Essential Providing advice and guidance across projects on both user research methodologies and GDS standards related to research and deliverables Combining user research and analytics to problem solve through design iterations and improve user experience. Understand and communicate to others the benefits and applicability of UI design, user testing tools, methods and standards to technical More ❯
