8 of 8 Temporary Customer Service Jobs in the East Midlands

design, configuration, and optimisation of a modern contact centre environment leveraging Dynamics 365, Omnichannel, and telephony integrations. Key Responsibilities Design and configure Dynamics 365 Customer Service/Contact Centre solutions Build and optimise Omnichannel experiences (voice, chat, messaging) Develop and manage call flows, IVR menus, queues, and routing … telephony integration , including SBC and ICS components Maintain security, compliance, and data protection standards Candidate Requirements Proven experience delivering Dynamics 365 Contact Centre/Customer Service solutions Strong understanding of Omnichannel configuration and telephony/IVR concepts Hands-on experience with Copilot Studio (agents, bots, IVR design) Experience ...

fast-paced team, supporting advanced contact centre telephony solutions. This is an exciting opportunity for a hands-on consultant with expertise in Dynamics 365 Customer Service, Omnichannel voice, and telephony integrations. Orchard Street, Lincoln, Lincolnshire, LN1 1YL £400 per day - 6-month contract (likely extension) Hybrid: 2 days … performance Support Teams Telephony integration, including SBC/ICS setup and context handling What We’re Looking For: Proven experience with Dynamics 365 Customer Service/Omnichannel Strong knowledge of contact centre telephony concepts: IVR, call routing, queues, DTMF, failover Hands-on experience with Copilot Studio agent design ...

looking for an organised and reliable Service Support Assistant to join my clientsChildren and Family Services team. You will provide high-quality administrative and customer support, helping ensure services for children and families run smoothly. This is a varied role where attention to detail, teamwork, and confidentiality … internal systems Update case records, upload documents, and send correspondence Maintain filing systems and support audits and inspections Produce reports, spreadsheets, and basic statistics Customer Service Handle phone calls, emails, and enquiries from the public and professionals Welcome visitors and provide a helpful, professional service Contact families ...

Dynamics 365 Contact Centre Telephony Consultant 365 Contact Centre Telephony Consultant Platform Skills 365 Contact Centre Telephony Consultant Dynamics 365 Customer Service/Contact Centre 365 Contact Centre Telephony Consultant Case routing, queues, work streams, agent experience Omnichannel configuration (voice, chat, messaging) Telephony & IVR 365 Contact Centre Telephony ...

sector. 37 hours per week. 25 week contract. Two days per week in the office - Tuesday and Wednesday. Job Description: Platform Skills Dynamics 365 Customer Service/Contact Centre Case routing, queues, work streams, agent experience Omnichannel configuration (voice, chat, messaging) Telephony & IVR Contact centre telephony concepts Call ...

responsibilities will include, but are not limited to: Loading and delivering goods locally and nationally and assisting with technical installation of IT equipment Customer services and updating customers with time frames Using basic hand tools and some heavy lifting on customers sites Lifting and packing goods. -Some long distance ...

data modelling (star schema). Experience reporting from Dynamics 365/Dataverse (tables, relationships, option sets, including custom tables). Delivered reporting for Customer Service/Contact Centre : cases, queues, SLAs, agent performance, call statistics. Data extraction/refresh patterns from Dataverse (e.g., connector/TDS/Synapse … Link/Fabric ) and shaping for analytics. Implements RLS , governance, and performance optimisation (model + measures). Can translate service ops needs into clear KPIs, definitions, and usable dashboards. Nice to Haves: Knowledge of Omnichannel/contact centre metrics (e.g., FCR, AHT, backlog/aging). Broader Power Platform ...

Power Query (M), data modelling (star schema) Experience reporting from Dynamics 365/Dataverse (tables, relationships, option sets, including custom tables) Delivered reporting for Customer Service/Contact Centre : cases, queues, SLAs, agent performance, call statistics. Data extraction/refresh patterns from Dataverse (e.g., connector/TDS/… Synapse Link/Fabric ) and shaping for analytics PowerBI Developer Implements RLS , governance, and performance optimisation (model + measures) Can translate service ops needs into clear KPIs, definitions, and usable dashboards Nice to Haves PowerBI Developer Knowledge of Omnichannel/contact centre metrics (e.g., FCR, AHT, backlog/aging ...