4 of 4 Temporary Data Protection Jobs in the East Midlands

Phone numbers, call automation, and call routing Integration with Dynamics 365 Connecting ACS to Omnichannel voice Context passing between ACS, Copilot Studio, and D365 Data, Integration & Automation Power Automate Event-driven flows (call start/end, bot outcomes) Logging, notifications, and downstream actions Operational & Non-Functional Skills Monitoring & troubleshooting … Call logs, bot transcripts, session diagnostics Identifying dropped calls, looping IVRs, timing issues Security & compliance awareness Role-based access, data protection, call recordings Solution design End-to-end call journey design Failover, scalability, and user experience focus Teams Telephony Integration SBC and ICS Integration Teams Dynamics 365 Omnichannel ...

Phone numbers, call automation, and call routing Integration with Dynamics 365 Connecting ACS to Omnichannel voice Context passing between ACS, Copilot Studio, and D365 Data, Integration & Automation Power Automate Event-driven flows (call start/end, bot outcomes) Logging, notifications, and downstream actions Operational & Non-Functional Skills Monitoring & troubleshooting … Call logs, bot transcripts, session diagnostics Identifying dropped calls, looping IVRs, timing issues Security & compliance awareness Role-based access, data protection, call recordings Solution design End-to-end call journey design Failover, scalability, and user experience focus Teams Telephony Integration SBC and ICS Integration Teams Dynamics 365 Omnichannel ...

integration with D365 Experience with Power Automate, Dataverse, and event-driven flows Excellent troubleshooting, monitoring, and operational skills Awareness of security, compliance, and data protection requirements Apply now to join a team delivering state-of-the-art contact centre experiences . ...

scalability Monitor and troubleshoot call performance, logs, and bot interactions Support Teams telephony integration , including SBC and ICS components Maintain security, compliance, and data protection standards Candidate Requirements Proven experience delivering Dynamics 365 Contact Centre/Customer Service solutions Strong understanding of Omnichannel configuration and telephony/ ...