Business Analyst (ITSM - Service Desk)
- Hiring Organisation
- Air IT Ltd
- Location
- Sandiacre, Derbyshire, United Kingdom
- Employment Type
- Temporary
- Salary
- GBP Annual
Business Analyst (ITSM Service Desk) Temporary Contract: (circa) 3 Months Location: London & Nottingham Level: Mid Senior Overview We are seeking a Business Analyst for a 3-month engagement to support the optimisation of our IT Service Desk. The role focuses on reducing ticket volumes, identifying self-service and automation opportunities … satisfaction through faster, more accessible support. Cost savings and operational efficiency. Required Skills & Experience Must have 5+ years experience as a Business Analyst, within ITSM and Service Desk environments. Strong understanding of ITIL principles. Experience with ConnectWise and ITSM platforms. Familiarity with automation platforms (e.g. Rewst, Power Automate) and self ...