ITSM Jobs in the East Midlands

IT Service Management (ITSM)
England > East Midlands

The table below provides summary statistics for permanent job vacancies advertised in the East Midlands requiring ITSM skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited ITSM over the 6 months leading up to 13 May 2025, comparing them to the same period in the previous two years.

6 months to
13 May 2025
Same period 2024 Same period 2023
Rank 76 125 144
Rank change year-on-year +49 +19 +16
Permanent jobs citing ITSM 81 63 34
As % of all permanent jobs advertised in the East Midlands 3.06% 1.43% 1.19%
As % of the Processes & Methodologies category 3.30% 1.79% 1.25%
Number of salaries quoted 73 42 24
10th Percentile £21,250 - £26,300
25th Percentile £24,000 £22,500 £31,250
Median annual salary (50th Percentile) £28,500 £25,000 £35,250
Median % change year-on-year +14.00% -29.08% -21.67%
75th Percentile £37,500 £33,750 £45,065
90th Percentile £45,000 £48,750 £64,500
England median annual salary £45,000 £50,000 £50,900
% change year-on-year -10.00% -1.77% +7.16%

All Process and Methodology Skills
East Midlands

ITSM falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in the East Midlands.

Permanent vacancies with a requirement for process or methodology skills 2,451 3,526 2,730
As % of all permanent jobs advertised in the East Midlands 92.49% 80.08% 95.89%
Number of salaries quoted 981 2,494 1,295
10th Percentile £25,625 £25,750 £26,850
25th Percentile £31,250 £32,000 £36,351
Median annual salary (50th Percentile) £45,000 £45,000 £50,000
Median % change year-on-year - -10.00% +5.26%
75th Percentile £60,000 £56,200 £65,000
90th Percentile £68,750 £68,750 £76,250
England median annual salary £57,500 £55,000 £62,500
% change year-on-year +4.55% -12.00% +4.17%

ITSM
Job Vacancy Trend in the East Midlands

Job postings citing ITSM as a proportion of all IT jobs advertised in the East Midlands.

Job vacancy trend for ITSM in the East Midlands

ITSM
Salary Trend in the East Midlands

3-month moving average salary quoted in jobs citing ITSM in the East Midlands.

Salary trend for ITSM in the East Midlands

ITSM
Salary Histogram in the East Midlands

Salary distribution for jobs citing ITSM in the East Midlands over the 6 months to 13 May 2025.

Salary histogram for ITSM in the East Midlands

ITSM
Job Locations in the East Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the East Midlands region over the 6 months to 13 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Derbyshire +31 27 £35,000 +7.69% 7
Nottinghamshire +32 24 £35,000 +40.00% 6
Leicestershire +39 17 £26,000 +4.00% 6
Northamptonshire -23 8 £28,500 -12.31% 1
Lincolnshire +11 4 £52,500 +66.67% 3
ITSM
England

ITSM
Co-occurring Skills and Capabilities in the East Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (19.75%) SharePoint
2 13 (16.05%) Confluence
3 10 (12.35%) Microsoft Exchange
Applications
1 3 (3.70%) Microsoft Office
2 1 (1.23%) Microsoft Excel
Business Applications
1 1 (1.23%) Dynamics CRM
Cloud Services
1 31 (38.27%) Microsoft 365
2 22 (27.16%) Azure
3 12 (14.81%) Entra ID
4 10 (12.35%) OneDrive
4 10 (12.35%) SaaS
5 8 (9.88%) AWS
5 8 (9.88%) PaaS
6 4 (4.94%) Azure Logic Apps
6 4 (4.94%) Azure Sentinel
7 3 (3.70%) Google Workspace
8 2 (2.47%) Power Platform
9 1 (1.23%) IaaS
Communications & Networking
1 10 (12.35%) VoIP
2 5 (6.17%) Remote Desktop
3 2 (2.47%) IP Telephony
Development Applications
1 13 (16.05%) JIRA
General
1 34 (41.98%) Social Skills
2 26 (32.10%) Law
3 10 (12.35%) Inclusion and Diversity
3 10 (12.35%) Public Sector
4 5 (6.17%) Games
5 4 (4.94%) Retail
6 3 (3.70%) Analytical Skills
6 3 (3.70%) Automotive
7 2 (2.47%) Finance
7 2 (2.47%) Local Government
7 2 (2.47%) Manufacturing
8 1 (1.23%) Organisational Skills
Job Titles
1 40 (49.38%) Analyst
1 40 (49.38%) IT Support
2 24 (29.63%) Support Analyst
3 21 (25.93%) IT Analyst
4 19 (23.46%) IT Support Analyst
5 17 (20.99%) Service Desk Analyst
6 15 (18.52%) Service Analyst
7 13 (16.05%) Lead
8 12 (14.81%) Senior
9 11 (13.58%) Team Leader
10 9 (11.11%) 1st Line Support
11 7 (8.64%) Support Team Leader
12 6 (7.41%) Senior IT Support
12 6 (7.41%) SQL Analyst
12 6 (7.41%) SQL Support Analyst
13 5 (6.17%) 1st Line Service Desk Analyst
13 5 (6.17%) 1st Line Support Analyst
13 5 (6.17%) IT Support Specialist
13 5 (6.17%) Service Desk Support
13 5 (6.17%) Service Desk Support Analyst
Libraries, Frameworks & Software Standards
1 1 (1.23%) REST
Miscellaneous
1 10 (12.35%) Onboarding
2 8 (9.88%) Driving Licence
3 1 (1.23%) Data Protection Act
3 1 (1.23%) Management Information System
3 1 (1.23%) Replication
Operating Systems
1 25 (30.86%) Windows
2 10 (12.35%) Linux
3 8 (9.88%) Windows Server
4 4 (4.94%) Windows 10
Processes & Methodologies
1 41 (50.62%) ITIL
2 20 (24.69%) Incident Management
3 19 (23.46%) Customer Service
4 18 (22.22%) Service Management
5 15 (18.52%) Agile
5 15 (18.52%) Change Management
6 13 (16.05%) Root Cause Analysis
7 11 (13.58%) Mentoring
7 11 (13.58%) Service Delivery
8 10 (12.35%) Coaching
9 9 (11.11%) Problem-Solving
10 8 (9.88%) Project Management
11 7 (8.64%) Process Improvement
12 6 (7.41%) SIEM
13 5 (6.17%) CRM
13 5 (6.17%) Cybersecurity
13 5 (6.17%) Email Management
13 5 (6.17%) Information Security
13 5 (6.17%) Logistics
13 5 (6.17%) Task Automation
Programming Languages
1 15 (18.52%) SQL
2 5 (6.17%) PowerShell
3 4 (4.94%) Kusto Query Language
Qualifications
1 18 (22.22%) Degree
2 13 (16.05%) CCNA
2 13 (16.05%) Cisco Certification
3 8 (9.88%) CCNP
3 8 (9.88%) MCP
3 8 (9.88%) MCSA
3 8 (9.88%) MCSE
3 8 (9.88%) Microsoft Certification
4 3 (3.70%) DBS Check
4 3 (3.70%) ITIL Certification
5 2 (2.47%) ITIL Foundation Certificate
5 2 (2.47%) PRINCE2 Certification
6 1 (1.23%) Azure Certification
6 1 (1.23%) Computer Science Degree
Quality Assurance & Compliance
1 15 (18.52%) SLA
2 5 (6.17%) Cyber Essentials
2 5 (6.17%) GDPR
System Software
1 16 (19.75%) Active Directory
2 4 (4.94%) Docker
Systems Management
1 14 (17.28%) Microsoft Intune
Vendors
1 31 (38.27%) Microsoft
2 10 (12.35%) Meraki
3 7 (8.64%) ServiceNow
3 7 (8.64%) Veeam
4 5 (6.17%) Sage
5 3 (3.70%) Freshdesk
5 3 (3.70%) Google
5 3 (3.70%) MobileIron
5 3 (3.70%) Zoho
6 1 (1.23%) Barracuda Networks
6 1 (1.23%) Datto
6 1 (1.23%) Snow