1 of 1 Temporary Process Improvement Jobs in the East Midlands

or specialist functions when required, ensuring accurate handover. Perform user account and access management tasks in accordance with security policies and compliance requirements. Create and maintain accurate technical and process documentation. Contribute to knowledge articles to support shift-left and self-service initiatives. Deploy desktop IT equipment and support desk moves. Monitor and manage stock levels of IT consumables … raising orders as needed. Work closely with the IT Service Management team to deliver high-quality service. Identify and suggest opportunities for process improvement and automation. Monitor and manage Service Desk workstreams to maintain queue health and SLA compliance. Provide ad-hoc onsite support for allocated regional sites as required. Assist with IT projects and change activities as … Proactively manages own time Works on own initiative Ability to present ideas in user-friendly language. Ability to correctly prioritise calls based on impact to the business. Preferred: ITIL process knowledge/qualified Background in Technology and IT Support A relevant technical or professional qualification. 1 Years Service Desk or Contact Centre Experience Experience of Service Now or equivalent More ❯