2 of 2 Temporary User Experience Jobs in the East Midlands

Omnichannel voice Develop Power Automate flows for event-driven actions, notifications, and downstream processes Ensure robust solution design, failover, scalability, and a seamless user experience Monitor, troubleshoot, and optimise contact centre operations, call flows, and IVR performance Support Teams Telephony integration, including SBC/ICS setup and context … handling What We’re Looking For: Proven experience with Dynamics 365 Customer Service/Omnichannel Strong knowledge of contact centre telephony concepts: IVR, call routing, queues, DTMF, failover Hands-on experience with Copilot Studio agent design and voice-enabled bots Solid understanding of ACS fundamentals and integration with ...

week in the office - Tuesday and Wednesday. Job Description: Platform Skills Dynamics 365 Customer Service/Contact Centre Case routing, queues, work streams, agent experience Omnichannel configuration (voice, chat, messaging) Telephony & IVR Contact centre telephony concepts Call flows, IVR menus, DTMF, call queues, transfers Business hours, holidays, failover scenarios … IVRs, timing issues Security & compliance awareness Role-based access, data protection, call recordings Solution design End-to-end call journey design Failover, scalability, and user experience focus Teams Telephony Integration SBC and ICS Integration Teams Dynamics 365 Omnichannel voice integration Session and context handling. TEQ-0326-OR25492 INDJS1 ...