IT Service Desk Manager-Inside IR35
- Hiring Organisation
- Reed
- Location
- East Molesey, Surrey, England, United Kingdom
- Employment Type
- Temporary
- Salary
- £300 per day, Negotiable
embedding best practices, improving documentation, and ensuring the Service Desk operates efficiently as a true first-line function, working closely with Infrastructure, Digital, and Project teams. Key Responsibilities Lead, manage, and develop the Service Desk team, ensuring high-quality first-line IT support across the organisation Drive the adoption … documentation, knowledge base articles, and standard operating procedures Monitor ticket volumes, trends, and performance, ensuring SLAs and service standards are met Collaborate closely with Project Managers to support ongoing system and service improvements, ensuring the Service Desk contributes effectively to project delivery Manage relationships with third-party ...