2 of 2 Temporary Customer Experience Jobs in the East of England

business stakeholders. Run workshops, journey mapping sessions, and user research activities. Collaborate with Service Owners, Product Owners, and Service Providers to embed CX into service design and operations. Support and work closely with change management, communications, and adoption activities. Training, Scheduling & Knowledge Transfer: Schedule a programme of activities to Raise … services. Certifications & Qualifications (Preferred) ServiceNow ITSM Implementation Specialist or equivalent experience ITIL v4 (Foundation or above) ServiceNow CSA UX/Service Design/CX certifications (advantageous) Key Outcomes: Improved user satisfaction and adoption of ITSM services Consistent, intuitive, and measurable ServiceNow user experience Reduced friction, improved self-service ...

ServiceNow Customer Experience (UX) Lead - ITSM Start - 5th of May 2026 Up to six month contract £600 pay per day - paid via an umbrella - Inside IR35 Stevenage in Hertfordshire - three days per week essential Essential: Strong experience working with ServiceNow ITSM (in design, product ownership, consultancy ...