IT Service Desk Team Lead
- Hiring Organisation
- BUUK Infrastructure
- Location
- Bury St. Edmunds, Suffolk, East Anglia, United Kingdom
- Employment Type
- Temporary, Work From Home
customer service and ensuring customer effort is minimised. Successfully managing and delivering projects through project planning, work assignment and stakeholder communication. Applying principles of ITIL Service Management through day-to-day application of applicable ITIL practice such as Incident, Problem, Service Request Management. Support customers by providing communications management … other duties as required by the IT Service Support Manager. Qualifications IT related Degree or equivalent. CompTIA A+, Network+, Security + or equivalent. ITIL Foundation. Leadership or management training or certification. Experience/Knowledge Managing others to complete a goal whilst enabling success. Experience coaching, mentoring, knowledge sharing or shadowing. ...