Ability to explain complex technical issues clearly to non-technical users. Full UK driving licence and ability to travel between sites. Desirable: ITIL Foundation Certification. Microsoft Certification. Experience with networkmonitoring, telephony, radio systems, and computer-aided dispatch systems. TCP/IP Networking knowledge. Previous NHS or healthcare IT experience. How to Apply: Submit your CV and cover More ❯
day of the role: Provide a professional first-line technical advisory and diagnostic support service within a Service Desk environment during the service window. Offer effective first-line remote networkmonitoring and management. Ensure that all reported technical issues are dealt with professionally and competently, recorded on the Service Management System, and resolved within the customer's Service … calls are escalated and resolved within agreed SLAs. Action any asset change in compliance with the Change Control Procedure. Complete additional ad hoc project work, as required. Assist the Network Manager/Senior IT Technician by carrying out reasonable requests for additional duties as and when required. Make recommendations on potential improvements to working practices and performance to improve More ❯
