Hemel Hempstead, Hertfordshire, United Kingdom Hybrid / WFH Options
Think Specialist Recruitment
for customers seeking technical assistance via phone lines, ticket queues & walk-up support in a courteous and professional manner. Conduct various audits as needed. Desktop computing environments consisting of Windows 10, MAC OS and iOS. Handle Project assignments with minimal supervision. Manage escalated incidents and resolve the incidents working with Remote Service Desk team to capture details in knowledgebase … experience of working in team orientated tasks or projects. Good knowledge of computer hardware, including laptops, desktops and peripherals. Experience with desktop (PC & Mac), server, and mobile operating systems (Windows 10, MAC OS, Windows Server, Android and iOS). Application support experience with Office 365 Business Applications and Services, MS Office, Outlook, One Drive, SharePoint, Teams, SharePoint etc. More ❯
or relevant experience in a similar role Knowledge of electronic and RF test racks Fault-finding skills down to the board and component level. Network and computer administration in Windows and Linux environments Knowledge of interfaces such as MIL-1553, SpaceWire, CAN bus, RS232/422, etc. ATE environments such as PCI, VXI, PXI, etc. Use of a variety More ❯
Stevenage, Hertfordshire, South East, United Kingdom
Certain Advantage
or relevant experience in a similar role Knowledge of electronic and RF test racks Fault-finding skills down to the board and component level. Network and computer administration in Windows and Linux environments Knowledge of interfaces such as MIL-1553, SpaceWire, CAN bus, RS232/422, etc. ATE environments such as PCI, VXI, PXI, etc. Use of a variety More ❯
resolve day-to-day IT queries Escalate issues where necessary and maintain accurate support records Experience Required: Previous experience in an IT support or technician role Good knowledge of Windows operating systems and general hardware/software troubleshooting Strong communication and problem-solving skills Experience working in an education environment (desirable but not essential) If you’re available immediately More ❯
queries, providing first time fixes to incidents and providing excellent customer care. You will be supporting clinical and corporate staff both face to face and over the telephone. Supporting Windows 10/11, Office 365 and a number of internal applications. Main duties of the job To maintain and increase customer productivity by providing first line customer focused information … environment , providing excellent customer-focused service, managing customer expectations and dealing with difficult customers Working knowledge of Microsoft Office 2010 and Microsoft Apps Working knowledge of Microsoft Operating System Windows 10/Windows 11 Experience of working within a call centre, Information Technology Department, Service Desk environment or equivalent Experience of effective call handling, separating relevant from irrelevant More ❯