4 of 4 Temporary 1st Line Support Jobs in England

Reed Talent Solutions are working in partnership with Fujitsu on the search for a 1st Line Support Engineer at their Birmingham site. 1st Line WAN Network Engineer - Birmingham (On-site) | £15/hr | Temp Contract Start Date: ASAP 6 month rolling contract Working Pattern: 4 days on (7am-7pm), 4 days off … nights on (7pm-7am), 4 nights off The Opportunity: Are you ready to take the next step in your networking career? Whether you're an experienced 1st Line Network Engineer or looking for a fresh challenge, this is your chance to join a dynamic 24/7 operations team supporting a global customer WAN estate. This role … development every step of the way. What You’ll Be Doing Act as the first point of contact for WAN-related incidents and alerts Perform triage, basic configuration, and 1st line troubleshooting Monitor and maintain global network infrastructure Escalate complex issues while maintaining ownership and accountability Collaborate with 2nd and 3rd line teams to build More ❯

1st Line IT Helpdesk Team Leader Job Type: Contract - 6 weeks - INSIDE IR35 Location: Rotherham Salary: competitive We are seeking a 1st Line IT Helpdesk Team Leader to lead our frontline IT-Helpdesk team. This role is crucial for managing service requests and incidents, promoting excellent customer service, and maintaining high technical support standards. Day-to-day Responsibilities: Lead the 1st Line Support Helpdesk, ensuring efficient and professional management of all contacts. Act as the primary point of contact for customer escalations and relationship management with staff, students, and external clients. Drive continuous improvement of the 1st Line support capabilities and … issues. Update the Staff Portal in real-time for major service impacts and compile high-quality reports. Required Skills & Qualifications: Proven leadership experience in an IT helpdesk or support team. Strong problem-solving, analytical, and communication skills. Experience with ITSM tools and CRM systems. Commitment to high-level customer service. More ❯

fixed term basis; the role will be working at our client's impressive HQ site in Warwickshire 1 day per week, the rest will be remote working. As a 1st Line Support Analyst you will join the busy IT Service Desk, providing customer support for both desktop and business applications across the group. … and customers to ensure that agreed service levels are met. Skills/Experience - Experience in a busy telephone based customer services environment 12 - 18 months commercial experience in a 1st line IT service desk/helpdesk role Professional and polite telephone manner Proven customer service experience, ideally gained in a busy environment Experience of MS Office & Lotus More ❯

Job summary We are seeking a motivated and proactive First Line eRoster Support Lead to join our Workforce Solutions Team. In this pivotal role, you will manage the team who are the first point of contact for our key users, ensuring that all queries and requests are responded to promptly, professionally, and to a high standard. … This is a fast-paced role, requiring you to support the team to manage and prioritise a high volume of support tickets, while maintaining excellent service standards. You will work closely with the Second Line Support Team to test, troubleshoot, and resolve system issues, while also supporting the development and implementation of … enhance stakeholder and user satisfaction. As a key member of the Workforce Solutions Team, you will contribute to the delivery of Workforce Systems & Data Projects, Intelligence, and System Support across the wider HR Digital Services function. Main duties of the job For more detail about the main duties of this role, please see the job description section below. More ❯