15 of 15 Temporary Customer Experience Jobs in England

E Commerce & CRO Lead - 12-month FTC Salary £37,000- £45,000 (Dependent on experience) 12-month Fixed Term Contract FT- 35 hours per week Hybrid - London/Folkestone - Travel to the Folkestone/London Office a couple of times per month Here at Saga, we are looking for an E-commerce & CRO Lead to join us. This will … be a hands-on delivery role, leading the management of Sagas online Quote & Buy journeys and customer account area. You will take responsibility for the day-to-day operation of our core systems, ensuring all development, issues and changes are appropriately managed and act as a lead representative for Digital Marketing to drive real customer experience and … business benefit for our insurance business. This will be a varied role that will work cross-functionally and help set the strategy for the team on the customer journey. Youll utilise our?Adobe Analytics and Target tools together with?our session replay tool, Medallia?and other data sources to help understand our insurance customers' experience online, highlighting key More ❯

key performance indicators (KPIs), and provide regular reports to the CEO. Change Management: Ensure successful adoption of new digital technologies, processes, and systems across the organisation, and an efficient customer experience for their members. Address concerns, mitigate resistance, and inspire the team to own and embrace new ways of working with their systems. Foster a culture of digital … Engagement & Communication: Build and maintain strong relationships with key stakeholders at all levels, including the team, their Board and external partners. Take responsibility for a holistic view of the customer experience, recognising touch points and milestones where their systems can engage members, capture data, and inform their thinking. Communicate complex technical concepts and project outcomes clearly and concisely … Risk Management & Compliance: Identify and mitigate potential risks and obstacles associated with digital initiatives. Ensure compliance with data privacy, security regulations, and industry best practices. Skills and Qualifications Proven experience (5+ years) in a similar digital transformation, IT management, or consulting role, with a strong track record of successfully leading complex digital projects. Deep understanding of digital technologies such More ❯

key performance indicators (KPIs), and provide regular reports to the CEO. Change Management: Ensure successful adoption of new digital technologies, processes, and systems across the organisation, and an efficient customer experience for their members. Address concerns, mitigate resistance, and inspire the team to own and embrace new ways of working with their systems. Foster a culture of digital … Engagement & Communication: Build and maintain strong relationships with key stakeholders at all levels, including the team, their Board and external partners. Take responsibility for a holistic view of the customer experience, recognising touch points and milestones where their systems can engage members, capture data, and inform their thinking. Communicate complex technical concepts and project outcomes clearly and concisely … Risk Management & Compliance: Identify and mitigate potential risks and obstacles associated with digital initiatives. Ensure compliance with data privacy, security regulations, and industry best practices. Skills and Qualifications Proven experience (5+ years) in a similar digital transformation, IT management, or consulting role, with a strong track record of successfully leading complex digital projects. Deep understanding of digital technologies such More ❯

Customer Support Representative Location: Staines, Surrey Length: 6 months Duration: 25/08/2025 – 25/08/2026 Rate: £162.67 per day (Inside IR35) Hours: 40 hours per week Role Overview: Our client is currently seeking a motivated Customer Support Representative to join our Customer Support team, supporting our globally growing customer base. You … shall be responsible for providing best-in-class support for the client platform, to ensure a positive customer experience. In this role you will: Log cases on the IT Service Desk and maintaining details of software/hardware problems detected. Provide initial triage technical support by answering customer inquiries, solving problems and providing product information via case, phone … internal or external support resources and Subject Matter Experts when necessary. Supporting users in the use of the client platform by providing necessary advice and/or training. Skills & Experience: Prior experience in a Customer HUB or Customer Care function for an Enterprise Software or SaaS environment is highly desired. A good understanding of the client More ❯

manage account data Data is maintained in line with company policies and that any changes or discrepancies are identified and updated Mitigate business risks Manage onboarding process for new customer accounts to ensure data accuracy and key stakeholder communication New account set up of documents including Amber Road checks, ensuring CRM contacts are created Maintain product data within eCommerce … within ERP system Maintain set up for Global Template Documents to ensure correct output docs are available to customers based on requirements. This includes offering bespoke documents based on customer requests Any other duties as required to support Master Data and Customer Experience team Essential Experience: The successful candidate will: Excellent knowledge of ERP and data … management systems Experience of working with CRM system Strong process management skills Experience in local and global project management Strong team players with the ability to influence key stakeholders Be highly motivated, focused and inspiring An impeccable eye for attention to detail Have problem-solving logic to ensure all business risks are mitigated High level of initiative, organisation More ❯

Description We are looking for an MI Analyst to join the In Life Customer Services MI Team on a 12-month FTC/Secondment. This role reports into one of the MI Manager within the Customer Services Division and is responsible for delivering management information and insight to support our departmental and company objectives. The successful individual will … example (but not limited to) Power BI, OAS, My SQL, Snowflake etc. Working closely with many different stakeholders to identify opportunities and deliver analysis to drive operational improvements to customer experience and business processes. Working within the defined quality process to follow best practice, share knowledge, engage in workshop/peer review type activities and critically reviewing the … analysis to support key business decisions, including visualising data to draw out insights to identify patterns, trends and outliers in a variety of data sets. You will have proven experience in using customer & operational data to drive recommendations that deliver commercial and operational gains, including manipulating large datasets, using different programming tools and analytical software. As an analyst More ❯

world of Information Technology & Telecommunications? Our client is on the lookout for a dedicated and enthusiastic Service Desk Analyst to join their growing team! If you're passionate about customer service and thrive in a fast-paced environment, this is the opportunity for you! Why Join Us? Be Part of Something Big : As our client expands, you'll play … a crucial role in delivering exceptional service that reflects the company's values. Supportive Culture : Work with hard-working and customer-focused individuals who are committed to excellence. Perks Galore : Enjoy wellbeing support, employee discounts, and a friendly, professional atmosphere that values your contributions. Key Responsibilities: Create Positive Experiences : Present a professional image of the company, ensuring customers enjoy … a seamless journey. Clear Communication : Be transparent in all interactions, helping customers understand their situations. Policy Adherence : Follow all policies and procedures to ensure compliant and effective outcomes. Enhance Customer Experience : Challenge existing processes to improve service quality continually. Vulnerable Customer Support : Manage sensitive incidents with empathy and appropriate action. Complaint Resolution : Identify, record, and resolve complaints More ❯

world of Information Technology & Telecommunications? Our client is on the lookout for a dedicated and enthusiastic Service Desk Analyst to join their growing team! If you're passionate about customer service and thrive in a fast-paced environment, this is the opportunity for you! Why Join Us? Be Part of Something Big : As our client expands, you'll play … a crucial role in delivering exceptional service that reflects the company's values. Supportive Culture : Work with hard-working and customer-focused individuals who are committed to excellence. Perks Galore : Enjoy wellbeing support, employee discounts, and a friendly, professional atmosphere that values your contributions. Key Responsibilities: Create Positive Experiences : Present a professional image of the company, ensuring customers enjoy … a seamless journey. Clear Communication : Be transparent in all interactions, helping customers understand their situations. Policy Adherence : Follow all policies and procedures to ensure compliant and effective outcomes. Enhance Customer Experience : Challenge existing processes to improve service quality continually. Vulnerable Customer Support : Manage sensitive incidents with empathy and appropriate action. Complaint Resolution : Identify, record, and resolve complaints More ❯

which are not exhaustive and not limited to include: Managing inbound calls to the business from clients/customers’ requests. Working towards and aiming to exceed sales expectations. Exploring customer needs and offering suitable products and services from the website. Guiding the customer through the sales journey whilst ensuring they are kept fully informed. Building relationships with customers … to ensure converting a one-time customer into a customer for life. Delivering a best-in-class customer experience. Maximise up selling opportunities whilst ensuring the customer has an informed choice. Uncapped Commission Structure Key Skills: A commitment to providing great service. Customer Service experience, ideally within a Contact Centre environment. Excellent communication skills. … with the desire to consistently exceed sales targets. Flexible and adaptable. A passion for putting customers first and creating customers for life. A passion for tech ! A previous sales experience would be desirable. IT literate with the ability to navigate multiple systems quickly and efficiently. This role is subject to a Clean DBS it is imperative that each applicant More ❯

the heart of the energy and utilities sector, the business plays a vital role in delivering essential services to homes and businesses. With a growing focus on operational efficiency, customer experience, and field force productivity, they are undertaking a large-scale Salesforce Field Service and Workforce Management implementation to transform their mobile engineering operations. The Role: This is … landscapes across operations, technology, and executive leadership. Ensure clear focus on business value, operational performance, and user adoption. Navigate programme risks, dependencies, and governance processes effectively. Key Requirements: Proven experience leading large-scale Salesforce implementation programmes at programme or director level. Deep technical and operational understanding of Salesforce Field Service (FSL) and Workforce Management (WFM) modules, ideally focused on … mobile engineering environments. Familiarity with Oracle Fusion ERP as the CRMs integrated system. Strong background in managing cross-functional business and IT transformation. Excellent communication and leadership skills, with experience reporting into senior executive teams. Desirable Experience: Utilities, energy, infrastructure, or other asset-intensive sector experience. This is a rare opportunity to lead a major transformation programme in More ❯

Customer Service - German and English Speaking Salary: £27,500 + £4,125 retention bonus and benefits 17 months fixed term contract Location: Sunbury Working hours: 38.5 hours per week (8am - 5pm, Monday - Thursday with 1 hour lunch and 8am - 3pm on a Friday with 30 minutes lunch) Hybrid: Tuesdays, Wednesdays and Thursdays in the office and the remaining two … days can be worked from home A global technology distributor is recruiting for a Customer Service - German and English Speaking. The right candidate will be responsible for emails, Chat and Social Media queries that come from throughout EMEA. To be able to multi-task and co-ordinate the return of products. This is a 17 month fixed term maternity … support. Requests that exceed first level technical support need to be logged and escalated to the Technical Support department. Translation help may be required on some cases. Manage the Customer Service and RMA CRM inboxes ensuring that a 24-hour response is achieved. To effectively monitor service levels and customer satisfaction and contribute actively towards a smooth customer More ❯

analyses, build and maintain dashboards in Power BI, and collaborate closely with stakeholders to deliver compelling data stories. Your insights will directly influence digital strategy and help optimise the customer experience across digital platforms. What you'll need to succeed - Strong analytical background and a knack for translating data into actionable insights. - Hands-on experience with Adobe … Analytics, SQL and Power BI. - Ability to communicate findings clearly to stakeholders. - Experience with Databricks and Snowplow is preferred but not essential. What you'll get in return This is a 6-month contract offering the opportunity to make a tangible impact in a high-profile digital team. You'll work in a supportive, fast-paced environment that encourages More ❯

CONTENT DESIGNER on a 12 month fixed term contract. What does a Digital Content Designer do? As a Digital Content Designer, you will utilise your Figma, Shopify & Shogun skills, experience and strong design expertise to adapt, modify and create engaging digital content across our websites, App, email marketing, and other digital media platforms within a fast-paced ecommerce environment. … on both creativity and performance, you will play a key role in shaping and implementing promotional activity and product launches across these key Ecommerce channels to ensure a seamless customer experience across our large-scale ecommerce platform. Key elements: Figma Shopify (or similar Ecommerce Platform) Shogun Ecommerce design experience Additional skills across Photoshop, Illustrator, InDesign an advantage. More ❯

will have access to cutting edge tools, working in a fast-paced environment where thinking outside of the box is championed. You do not need to have had previous experience working in IT. But you need to want to work in Technology and are interested in Technology and want to give any customers visiting the Technology Concierge the World … s best customer experience every day. Responsibilities Greeting customers in a professional manor Follow procedures to troubleshoot and resolve technical issues Updating incidents and ensuring assets are correctly updated Educating customers on how to use EUC Tools to promote self service Work closely with other members of the team to both learn and transfer knowledge. Working within the More ❯

Rate: £250 - £310 Start Date: 11 August 2025 | 5-month contract We're hiring for a global tech leader at the forefront of innovation in logistics, e-commerce, and customer experience. As part of their high-performing Performance Marketing team , you'll play a hands-on role in planning, launching, and optimising paid social campaigns that directly drive hiring … workforce behind one of the world's most recognisable brands. What you'll be doing: Managing and optimising paid social campaigns across platforms like Meta, TikTok, LinkedIn, and Twitter (experience with Line is a bonus) Owning campaign setup, audience targeting, copy and creative scheduling, pacing, and daily optimisation Collaborating with campaign managers, media planners, and analysts to ensure campaigns … Running A/B tests and experiments to improve campaign effectiveness Preparing weekly and monthly performance reports using platform data and internal metrics What you'll bring: 4+ years' experience in hands-on paid social media , this must include campaign activation and optimisation Solid understanding of paid media tools such as Facebook Ads Manager, LinkedIn Ads and Google Ads More ❯