1 to 25 of 48 Temporary Customer Service Jobs in England

patching etc) and other digital services such as digital signage, room-based communications etc. You will be a mobile engineer travelling between Trust sites across Essex resolving incidents, undertaking service requests, completing changes and assisting in any equipment refresh programs inline with business agreed SLA's. As this is a customer facing role it is essential for the … successful candidate to have excellent communication skills and have significant relevant experience of working within an IT Service Delivery team. Main duties of the job A key responsibility of this post will be to contribute as part of the wider Service Delivery team to meeting client SLA's. Taking a flexible approach to meet client expectations and contractual … as part of the role, using technical abilities to ensure calls are resolved quickly or escalated to the appropriate team or specialist. This applies to both technical issues and customer complaints. Plan and organise day to day activities around managing work queues and priorities. There is likely to be times where planned work will need to be adjusted due More ❯

across multiple sites. This is a great opportunity for someone with solid desktop support experience and a genuine interest in learning more about modern infrastructure, cloud technologies, and IT service management. You'll be handling day-to-day support queries, maintaining systems, and helping users across the business with everything from login issues to Office 365 and connectivity problems. … Supporting on-site hardware setups and liaising with other IT teams where needed Contributing to asset tracking and updating IT documentation Working to ITIL-aligned processes and helping improve service quality Tech you'll be exposed to: Microsoft 365, Teams, Outlook, SharePoint Azure Active Directory Windows Server, VMware virtualisation Networking (Meraki/Unifi), site connectivity, SD-WAN Backup tools … antivirus (Sophos, Forcepoint) Telephony systems (Teams, 8x8) Ticketing systems and basic ITIL practices What you'll bring: Experience in a 1st/2nd line support role Good troubleshooting and customer service skills Familiarity with Microsoft 365 and Windows OS Willingness to learn new technologies and contribute to a collaborative team A full UK driving licence and flexibility to More ❯

Description We are looking for an MI Analyst to join the In Life Customer Services MI Team on a 12-month FTC/Secondment. This role reports into one of the MI Manager within the Customer Services Division and is responsible for delivering management information and insight to support our departmental and company objectives. The successful individual will … example (but not limited to) Power BI, OAS, My SQL, Snowflake etc. Working closely with many different stakeholders to identify opportunities and deliver analysis to drive operational improvements to customer experience and business processes. Working within the defined quality process to follow best practice, share knowledge, engage in workshop/peer review type activities and critically reviewing the quality … key business decisions, including visualising data to draw out insights to identify patterns, trends and outliers in a variety of data sets. You will have proven experience in using customer & operational data to drive recommendations that deliver commercial and operational gains, including manipulating large datasets, using different programming tools and analytical software. As an analyst you will be comfortable More ❯

Service Desk Analyst Hourly Rate: £29.55 PAYE or £38.47 Umbrella Location: Birmingham, UK (Fully onsite) Job Type: Contract (6 months with potential for extension) Work 12-hour shifts, covering a 24/7/365 rota. Day shifts are 0700 to 1900 hours, Night shifts are 1900 hours to 0700 hours. Must be eligible for SC Police vetting We … are seeking an IT Support Technician to provide first-line support for our client's network of services. This role involves working as part of the Customer Service Centre (CSC), operating on a 24/7 shift rota. The successful candidate will handle correspondence via email, telephone, and video conference, ensuring all requests are logged, categorised, prioritised, and … escalated appropriately. Day-to-day of the role: Communicate effectively with customers and third parties via telephone, email, and video conference daily. Log all incidents, service requests, problems, changes, and knowledge within an ITSM tool, categorising and prioritising them as appropriate. Handle enquiries, complaints, and escalations from customers and other stakeholders. Analyse complex issues and follow established processes and More ❯

Job summary As an IT Service Desk Technician, you'll play a central role when it comes to supporting customers and colleagues via telephone, our Self-Service Portal, Chat and remotely accessing our customers devices. With an interest in IT and an opportunity to expand your technical skills and knowledge, you'll be part of a high performing … team ensuring there is minimal downtime to services. You will act as the first point of contact on the SCW IT Service Desk so applicants must be confident to talk over the phone and provide friendly customer service. The role itself is office based from either Bridgwater (TA6 4RN), Eastleigh (SO50 5PB), Ashford (TN23 1PP) or Worthing (BN11 … 1RY), however SCW is an agile and flexible employer allowing remote working, however individuals may need to work onsite when required or requested. The Service Desk is a fast-paced environment where time management is essential to success, customer satisfaction is key, and we strive to provide the best possible service to our customers at all times. More ❯

ServiceLocalDelivery Analyst role . The Technology Integration programme is bringing ourorganisationtogether aligning our systems and strengthening internal communication. You will be performing a mix of project activities to improve service desk efficiency, enhance user experience and ensure there is a consistent service across SNG. Our IT ServiceLocalDelivery Analysts provide local IT systems support, training and advice to SNG … maintenance and operation of the organisation's devices, infrastructure and applications. They ensure that our IT support tickets are resolved as efficiently and effectively as possible. Working within operating & service level agreements (SLA) and utilise service desk tools (ITSM system, knowledge system, monitoring etc) to ensure all interactions are accurately logged, prioritised, categorised and resolved. This rolewill provide … valid UK Driving Licence and have your own vehicle . What we need from you: As an IT ServiceLocalDelivery Analyst you'll need to have a high level of customer focus and the ability to work collaborativelywith colleagues, contractors and partnering agencies. You will need experience of working on an IT Service Desk or in a Technical team More ❯

Reed Secure is a specialist provider of permanent, contract, temporary and outsourced recruitment solutions for security cleared professionals. We require DV cleared Service Desk Analyst’s to cover an existing workload within Counter Terrorism Policing , based in Birmingham Business Park (Office based). This is an interim position for an initial 12 months with the potential to be extended … dependent on workload. Job Purpose: Provide first-line IT support to the CTP network of services across the UK. Work as part of the Customer Service Centre (CSC) on a 24/7 shift rota. Assign priorities based on impact and urgency and determine if a first-line fix is achievable before escalating. Provide exceptional customer service … communicate with colleagues to identify errors and establish lessons learned. Take ownership of daily checks and tasks, ensuring they are completed to a high standard. Provide factual and timely service announcements as appropriate. Work 12-hour shifts, covering a 24/7/365 rota, with flexibility to cover shifts as needed. Shift Patterns: Shifts are typically in six More ❯

Reed Secure is a specialist provider of permanent, contract, temporary and outsourced recruitment solutions for security cleared professionals. We require DV cleared Service Desk Analyst’s to cover an existing workload within Counter Terrorism Policing , based in Birmingham Business Park (Office based). This is an interim position for an initial 12 months with the potential to be extended … dependent on workload. Job Purpose: Provide first-line IT support to the CTP network of services across the UK. Work as part of the Customer Service Centre (CSC) on a 24/7 shift rota. Assign priorities based on impact and urgency and determine if a first-line fix is achievable before escalating. Provide exceptional customer service … communicate with colleagues to identify errors and establish lessons learned. Take ownership of daily checks and tasks, ensuring they are completed to a high standard. Provide factual and timely service announcements as appropriate. Work 12-hour shifts, covering a 24/7/365 rota, with flexibility to cover shifts as needed. Shift Patterns: Shifts are typically in six More ❯

more you can visit our website. Job purpose The Application Support Analyst is responsible for supporting, maintaining, enhancing and upgrading the business applications, ensuring the applications meet the expected service levels. This role requires an individual that is flexible, adaptable and focused on providing excellent, business-critical support for the Vaultex applications that underpin the successful running of the … day operations. Collaborate with third parties and subject matter experts for 3rd line support. Coordinate with Application Delivery and key application owners for product updates and changes. Maintain exceptional customer service skills, ensuring positive user experiences. Identify and support process optimization opportunities, contributing to the implementation of proposed solutions. Contribute to service management process improvement and product … understanding of the Software Development Lifecycle (SDLC.) Experience supporting bespoke application environments and familiarity with relevant technologies. SQL server/T-SQL query knowledge. Excellent communication and interpersonal skills. Customer-focused attitude with a desire to understand, support and resolve customer issues. Ability to take ownership of tasks independently and collaboratively. Ability to multitask and prioritise effectively. Experience More ❯

Service Desk Analyst Corsham 12 month fixed term contract - £29,000 An exciting opportunity has arisen for a Service Desk Analyst to join a fast-growing technology services provider. This role is perfect for candidates with a passion for customer service, IT support, and service delivery excellence. You'll be part of a supportive, dynamic … team handling incident management, change coordination and operational reporting. Key Responsibilities: * Log and manage incidents and service requests, ensuring full and accurate documentation * Assess and confirm priority levels, ensuring information is complete and up to standard * Dispatch tickets to the correct resolver teams and maintain clear ownership until resolution * Communicate effectively with internal and external stakeholders regarding incident updates … planned maintenance and service interruptions * Coordinate scheduled and ad-hoc service tasks in line with operational priorities * Support reporting and change management processes * Contribute to monthly reviews, performance reports, and service metrics tracking * Collaborate with various internal functions to deliver contracted and ad-hoc managed services * Escalate service concerns promptly and maintain consistent productivity Requirements: * ITIL More ❯

Job summary We are currently looking for an enthusiastic individual to join the Trust's Service Desk team to cover a secondment for 6 months to be based at Diana Princess of Wales Hospital in Grimsby. We need someone who can help us in helping others and is interested in working in a Service Desk/Call Centre … role within the NHS, this role also has a considerable amount of administrative function within it. You must have excellent customer service skills and be able to integrate well within the department having excellent communication and interpersonal skills. A good standard of GCSE education (or equivalent) of at least five passes at level 'C' or above which must … include English and Maths. You must also be IT literate with a good working knowledge of MS Office applications and ideally be able to demonstrate experience of customer service. Main duties of the job To provide support in facilitating the function of the Trust Service Desk; to log incidents, requests for solutions and service requests for identified More ❯

Cheltenham-based client to recruit 20 enthusiastic Summer Temps! This is a fantastic opportunity for individuals from a variety of backgrounds, including: University students home for the summer Experienced customer service professionals seeking a short-term assignment Semi-retired individuals looking for a few weeks of engaging work Retail or hospitality workers eager to gain office-based experience … proactive in engaging with people Strong IT skills, particularly in Microsoft Office 365 (Teams, Outlook) Quick to learn new systems and processes High levels of literacy and numeracy Previous customer service experience is highly desirable Strong problem-solving abilities Role Overview: You’ll be handling inbound calls and assisting individuals with their placement applications.Full training will be provided More ❯

sure that they are handled in a timely and professional manner. Use expertise to resolve problems and enhance processes Contribute to new and developing working practices To deliver exceptional service To undertake any other duties commensurate with the scope of your role and within your skill set as requested. Main duties of the job The successful candidate will be … sure that they are handled in a timely and professional manner. Use expertise to resolve problems and enhance processes Contribute to new and developing working practices To deliver exceptional service To undertake any other duties commensurate with the scope of your role and within your skill set as requested. About us At NCIC, we have an ambition to deliver … weeks of the closing date. For candidates applying using a Hotmail account or have strict firewall settings please ensure the following: Junk Mail is checked regularly Disclosure and Barring Service: On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect. The changes mean that: youth cautions, reprimands and final warnings will no More ❯

an interest in the creation of solutions which allow NHS operational managers, clinicians and wider teams to delivereffective and high-quality services that make real difference to patients and service users? This role will be responsible for managing data projects on behalf of the data engineering and business intelligence teams, providing technical and administrative support and expertise, with a … application systems To present, provide and receive highly complex information to a wide range of stakeholders in a formal setting. Management Responsibilities Support the delivery of strategic data and service transformation projects within the sector which need to provide in-depth triangulated intelligence to inform decision making, business planning, and the measurement of improvement in performance and quality Foster … a culture of customer service by working closely with the decision-support function, responding effectively to the needs of the organisation and pro-actively seeking to add value to the organisation through information analyses, tools and methods Foster close working relations with the Data, Digital, Performance, ICT and Finance departments in developing and maintaining quality information and information More ❯

an administrative, project coordination, or support roleo Knowledge of travel booking, catering coordination, or IT systemsPersonal Attributes:• Strong attention to detail• Flexible and adaptable in a fast-paced environment• Customer service-oriented with a focus on efficiency• A team player with the ability to work collaboratively with both the client team and internal departments If your application is More ❯

Customer Service Representative - IT Services Corsham 12 month fixed term contract - £29,000 An exciting opportunity has arisen for a technology focussed Customer Service Representative to join a fast-growing technology services provider. This role is perfect for candidates with a passion for customer service, IT support, and service delivery excellence. You'll … be part of a supportive, dynamic team handling incident management, change coordination and operational reporting. Key Responsibilities: * Log and manage incidents and service requests, ensuring full and accurate documentation * Assess and confirm priority levels, ensuring information is complete and up to standard * Dispatch tickets to the correct resolver teams and maintain clear ownership until resolution * Communicate effectively with internal … and external stakeholders regarding incident updates, planned maintenance and service interruptions * Coordinate scheduled and ad-hoc service tasks in line with operational priorities * Support reporting and change management processes * Contribute to monthly reviews, performance reports, and service metrics tracking * Collaborate with various internal functions to deliver contracted and ad-hoc managed services * Escalate service concerns promptly More ❯

IT Customer Service Analyst - York City Centre Do you have a passion for Customer Service, technology and want to start a career in IT? This is an exciting IT Support role that comes with full training and progression for the right candidate! The role includes answering contacts from internal colleagues and remotely performing fixes and tasks … develop your skills through additional responsibilities with the potential to secure permanency. The Role: This company is committed to providing a first-class service. They think, talk and act "customer", not tickets - You must be able to provide high quality customer service as will be supporting internal colleagues based mainly across the UK via telephone, live chat … or self-service channels, by remotely providing support and connecting to devices where appropriate to apply known fixes. The role encompasses many standardised and documented support procedures for applications, operating systems and hardware as well as mobile devices and cloud-based solutions. Equally you will also need to be able to problem solve and confidently guide colleagues in providing More ❯

Spectrum IT are working with a local Portsmouth client to help them find a local Contract IT Service Desk Engineer with experience in Google based environments (Google Workspace). This contract role has been deemed OUTSIDE IR35, will be for an initial 3 month contract and you will be required to be onsite 4 days per week (1 day … remote working per week). Role: As the IT Service Desk Engineer you will act as the initial point of contact for IT assistance. You'll be passionate about ensuring business team members receive timely, effective, and professional support for their technical needs. Overall you'll play a crucial role in maintaining operational efficiency and enhancing the user experience. … support specialist, you will work with end-users to resolve issues and play a key role in ensuring seamless IT support across the business. You'll report into the Service Desk Manager/IT Operations and provide a mixture of software and hardware support. Including: Google Workspace Azure Gsuite and Office 365 Apple MacBooks, Dell laptops and Chromebooks In More ❯

Based on Experience Contract Type: Initial 6-month contract with potential to go permanent Hays is proud to be supporting a major transformation programme within a local council's Customer Services team. Are you a strategic thinker with a passion for delivering complex programmes that drive real change? We're looking for a Lead Delivery Manager to join our … a senior level. Champion best practices in programme and project delivery across the organisation. Coach and support delivery managers, fostering a high-performing delivery culture. Ensure successful transitions into service and continuous improvement of delivery practices. What We're Looking For: Significant experience in programme and project delivery in both agile and waterfall environments. Proven ability to lead large More ❯

anomalies Ability to develop, maintain and update information systems and produce reports, including academic writing Ability to create and refine administrative processes and standard operating procedures Excellent administrative and customer service skills and understanding of how to handle sensitive information and correspondence Excellent IT skills and competent in the use of Microsoft Office and Google Workspace to create … travel around the UK wide HRC PCH network High attention to detail and working in an organised manner Ability to manage multiple relationships with key stakeholders Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made … to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website. From 6 April More ❯

campaign wrap reports Navigate campaign escalations and prevent recurring issues Partner with aligned Agency Sales Partners and/or AM to understand client goals and objectives to deliver excellent customer service Build Media Plans and contribute to RFP responses around campaign packaging, pricing, targeting, etc. Partner with cross-functional teams on the production of custom creative assets Maintain More ❯

working 18.5 hours a week. The role will be initially working on a 12 month contract, but has the potential to be extended. The right candidate will need excellent customer service skills to handle each query in a professional manner, while being proactive and maintaining a positive attitude towards the role at the reception desk. General Duties: Covering … taking for attended meetings Assisting with the completion of weekly compliance checks Being the first point of contact for phones calls and emails The Right Candidate Must Have: Excellent customer service skills A positive attitude in problem solving and finding solutions A proactive approach Competent in using Microsoft Packages About The Company Located on Skylon Park, the Midlands More ❯

on-call duties and requires travel between Trust sites. Key Responsibilities: Lead design and implementation of network, security, and telephony systems Diagnose and resolve complex infrastructure issues Support IT Service Desk escalations with excellent customer service Monitor network performance and propose improvements using management tools Follow ITIL best practices and assist in service improvements Deputise for … systems Proven troubleshooting and problem-solving skills Experience with network monitoring tools and ITIL practices Excellent communication and organisational skills Ability to work well under pressure and manage priorities Customer-focused ‘can-do’ attitude Commitment to Trust values: PRIDE (People focused, Respect, Integrity, Dedication, Excellence) How to Apply: Send your CV to (url removed) or call (phone number removed More ❯

Our client can offer further career development and exceptional training opportunities. Duties will include. Managing and maintaining large data sets and identifying missing or erroneous data flows Providing excellent customer service via email Working closely with other departments to ensure optimal performance and fluid workflow Maintaining positive internal and external stakeholder relationships Working with suppliers to gather customer More ❯

retailers, free eye care vouchers, wellbeing seminars, and much more! Duties: Respond to and resolve IT support tickets in a timely and efficient manner. Answer telephone queries, providing exceptional customer service. Troubleshoot hardware and software issues. Maintain accurate records and documentation in the CRM system. Ensure compliance with company policies and procedures. Is this you? Proven experience in an More ❯