Phone System and Application Platforms while delivering excellent customer service and system availability in line with Service Level Agreements, while conforming to ISO20000 practices / ITIL processes and other relevant service delivery frameworks. Working with key suppliers, support the configuration and ongoing management of the NHSCFA infrastructure / network environment, including design and run cost optimisation. Translate business requirements for IT services into technical deliverables within the infrastructure / network environment. This will require a thorough understanding of industry trends and opportunities. Please see full Job Description and Personal Specification. Person Specification Knowledge and Experience Essential … experience of delivering improved outcomes for internal and external customers, using technology, creative approaches and passion to deliver improvements. Desirable ISO20000 Service Management or ISO27001 Security management standards. Intermediate ITIL Service Management knowledge and Experience Specialist Knowledge Essential Infrastructure services including Microsoft Azure, Microsoft Server, VMWare, Active Directory, DNS, DHCP more »
Phone System and Application Platforms while delivering excellent customer service and system availability in line with Service Level Agreements, while conforming to ISO20000 practices / ITIL processes and other relevant service delivery frameworks. Working with key suppliers, support the configuration and ongoing management of the NHSCFA infrastructure / network environment, including design and run cost optimisation. Translate business requirements for IT services into technical deliverables within the infrastructure / network environment. This will require a thorough understanding of industry trends and opportunities. Please see full Job Description and Personal Specification. Person Specification Knowledge and Experience Essential … experience of delivering improved outcomes for internal and external customers, using technology, creative approaches and passion to deliver improvements. Desirable ISO20000 Service Management or ISO27001 Security management standards. Intermediate ITIL Service Management knowledge and Experience Specialist Knowledge Essential Infrastructure services including Microsoft Azure, Microsoft Server, VMWare, Active Directory, DNS, DHCP more »
Newcastle Upon Tyne, United Kingdom Hybrid / WFH Options
NHS Counter Fraud Authority
Phone System and Application Platforms while delivering excellent customer service and system availability in line with Service Level Agreements, while conforming to ISO20000 practices / ITIL processes and other relevant service delivery frameworks. Working with key suppliers, support the configuration and ongoing management of the NHSCFA infrastructure / network environment, including design and run cost optimisation. Translate business requirements for IT services into technical deliverables within the infrastructure / network environment. This will require a thorough understanding of industry trends and opportunities. Please see full Job Description and Personal Specification. Person Specification Knowledge and Experience Essential … experience of delivering improved outcomes for internal and external customers, using technology, creative approaches and passion to deliver improvements. Desirable ISO20000 Service Management or ISO27001 Security management standards. Intermediate ITIL Service Management knowledge and Experience Specialist Knowledge Essential Infrastructure services including Microsoft Azure, Microsoft Server, VMWare, Active Directory, DNS, DHCP more »
