IT Support Manager - Halo ITSM, ITIL, DORA
- Hiring Organisation
- TXP
- Location
- London, United Kingdom
- Employment Type
- Contract, Temporary
- Salary
- £500 - £520/day Hybrid Working
role will also act as Workstream Lead within the organisation's Operational Resilience programme, with a specific focus on maturing our ITSM/ITIL practices, particularly aligned to DORA. Ideal Experience: Strong understanding of ITIL v 3 or 4 service management principles and their practical application … from end-users to senior leadership Excellent analytical, organisational, and problem-solving abilities Experience defining, tracking, and presenting service metrics to non-technical audiences ITIL v4 Foundation (minimum); higher-level ITIL qualifications (Managing Professional or above) Relevant technical certifications in Microsoft, cloud, or infrastructure technologies Hands-on experience ...