6 of 6 Temporary ITSM Jobs in England

contact point for users via phone, email, self-service portal, or chat. Accurately log, categorise, and prioritise all incidents and service requests in the ITSM tool. Perform triage to determine ticket urgency, impact, and appropriate resolution path. Identify recurring or related issues and link tickets accordingly. First-Line Troubleshooting & Resolution ...

Ability to adapt to varied organisational cultures and motivate, lead, and inspire teams effectively. Commitment to promoting collaboration and cross-functional teamwork. Desirable : IT Service Management certification (e.g., ITIL). Experience in leading a product function within the higher education sector. Strong knowledge of service design principles and practice. ...

security incident managementExperience in monitoring and responding to cyber threats in live environmentsSolid understanding of networking, cloud technologies, and threat intelligenceComfortable working within ITSM processes and secure operating models Desirable experience Experience supporting defence, national security, or similarly regulated environmentsExposure to identity and access management and access control modelsExperience contributing ...

direction and success of general day to day operation of the Service. The role will be a system administrator for the Councils corporate IT Service Management tool and assisting with the maintenance of access control of circa 3500 user accounts across the Council's 150+ sites which include libraries, schools … offices. You will be responsible to: Create and perform triage actions to all support calls and tickets from the user community into the IT Service Management tool. Ensuring accurate and necessary information is obtained and appropriate categorisation for incidents and requests is applied and promptly allocates ticket. investigate first stage ...

continuous improvement of our ICT services. Key Responsibilities Provide initial support for all incidents and service requests, ensuring accurate logging and classification in the ITSM system. Resolve issues where possible during first contact; escalate promptly according to SLAs with full diagnostic information. Support installation, configuration, troubleshooting, and maintenance of IT … user hardware/software, servers (Windows), endpoints (Windows/Linux), virtualisation (VMware/Hyper-V), and cloud environments (Azure/AWS). Familiarity with ITSM systems, networking, security, telephony, and business continuity solutions. Experience collaborating within multi-disciplined IT teams and with external partners. Strong understanding of confidentiality and data ...

continue to make a positive impact. The Role Reporting directly to the Head of Service Management, you will be responsible for ensuring IT Service Management policies and processes offered to Ofwat operations are consistent in approach, aligned to industry best practice standards and support Ofwat's operational strategic goals. … improving efficiencies to our operational processes. About You Below are some of the key essential experience, skills & knowledge required for this post: 1.Extensive IT Service Management experience in a high pressured, customer facing IT service delivery environment, working to tight timelines as agreed with operational partners. Significant experience within SACM ...