Lichfield, Staffordshire, West Midlands, United Kingdom Hybrid / WFH Options
Voyage Care Ltd
line with SLAs. Provide technical expertise in the identified areas listed in the IT Asset Administrator Person Specification document, to monitor, progress, and complete ITSM tickets in line with SLAs. Keeping accurate records of company equipment and software. Working with both partners and colleagues, organising the distribution and collection of … audit trails being provided on our systems. Working within agreed time frames. Ensure that every request you work on have actions recorded in the ITSM's ticket. This is to include communication with users, detailing the actions you undertook, their outcomes, and the final resolution/closure information. Benefits of more »
users based 3 days per week in their manchester office Essential knowledge and experience Good understanding of the ITIL Framework Experience of using ITSM software (Halo highly desirable ) to for ITIL/Service support processes Good experience of MS Excel to analyse data and create reports on service support performance … through channels such as the intranet and blogs about new services and initiatives. Experience of writing service performance reports using captured metrics within an ITSM system Experience of methods and approaches for effectively sharing own knowledge and expertise with the rest of the team on an ongoing basis eg training more »
Employment Type: Temporary
Salary: £200 - £215.00 per day + Inside IR35 hybrid 3 office days
equivalent experience Formal project management qualification (PRINCE2 and PRINCE2 Agile Practitioner) or ability to demonstrate substantial experience and success in delivering projects Formal ITServiceManagement qualification (ITIL) Experience Essential Substantial experience of successfully managing technical projects from conception through to transition into "business as usual" Expertise in defining and more »