IT Service Desk Team Lead
- Hiring Organisation
- BUUK Infrastructure
- Location
- Bury St. Edmunds, Suffolk, East Anglia, United Kingdom
- Employment Type
- Temporary, Work From Home
major incident event management. Ensuring the personal development of those within the team through techniques such as coaching, mentoring, formal training and maintaining team skills matrix. Creating, maintaining and giving training on appropriate policies, guidelines and knowledge base articles for the resilience and future scalability of the Service Desk … through registration, investigation and diagnosis. Ability to update devices for security patches for an estate of devices. Experience prioritising to achieve SLA. Abilities/Skills Effective presentation skills, conversing with people at all levels. Excellence in delivery to expectation on time. Effective in taking proactive ownership ...