summary The role of Junior SIAM Analyst, within the SIAM team, is a pivotal position within NHS Resolution, offering a unique opportunity to shape the future of IT service management within the organisation. This role is accountable to the Service Performance and Improvement Manager and is responsible for supporting the provision of quality assured IT Information and Service Management … wider DDaTT department. Main duties of the job The successful candidate will play a key role in supporting the continuing development and operation of a structured, ITIL- aligned service management framework by: Supporting the implementation and operation of IT Service Management (ITSM) processes within the SIAM function, e.g. ProblemManagement, MIM, CSI, Service Reporting and others. … We are seeking a highly skilled and motivated individual for the role of Junior SIAM Analyst. This position offers a unique opportunity to shape the future of IT service management within our organisation. The successful candidate will possess the following qualifications, skills and experience: Degree or equivalent experience. Understanding of ITIL principles or relevant experience in IT service management. More ❯
seeking a dynamic Group EPR Programme Director to lead this transformative programme. As our Group EPR Programme Director, you will play a pivotal role in the procurement, implementation, and management of a new, integrated Electronic Patient Record (EPR) system across all Acute sites in the partnership. This is a key leadership position, responsible for delivering a seamless and innovative … will benefit both our staff and the patients we serve. Main duties of the job We are seeking a visionary and experienced leader with a deep understanding of programme management in complex organisational settings. You should have the ability to inspire and engage teams, deliver large-scale system integration projects, and effectively communicate across all levels of the organisation. … multiple staffing groups and departments further engaging with a wide range of stakeholders. Working closely with Senior Responsible Officers (SROs) and executive leads to establish and lead a Programme Management Office, ensuring the coherence and success of the programme. Taking a lead role in corporate decision-making during your 2-year tenure, while driving the development, implementation, and monitoring More ❯
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Network IT
hands-on Lead Application Support professionalis sought to support and enhance enterprise applications within a large, complex IT environment. Youll take a lead role in application support, incident and problemmanagement, integrations, and upgradeswith a focus on service quality, user experience, and technical resilience. This role is ideal for someone with experience in system support, implementations, and release … technical debt projects. Coordinate testing and release activities across platforms. Provide second/third-line support across multiple enterprise applications. Assess and implement change requests in alignment with service management principles. Support data governance, service design, and compliance processes. Engage with cross-functional teams and end users to ensure positive service delivery. Experience & Skills Required Proven application support experience … of Linux, Python, XML (Perl, HTML, CSS, VBScript, JavaScript a plus). Understanding of academic or public-facing library systems (e.g., Alma, Primo, E-Prints) is advantageous. Skilled in problem-solving, technical diagnosis, and proactive service improvement. Experienced in change and release management, including testing and deployment. Excellent communication skills, with the ability to engage technical and non More ❯
Job summary The Registration Authority (RA) plays a vital role in delivering Identity & Access Management across NHS Spine applications and NHS Spine-enabled Electronic Patient Records (EPR), as well as key components of the Electronic Staff Record (ESR). Our work is essential in managing user identities and ensuring secure access to both trust and national resources, alongside the … through multiple pathways, including digital and in-person identity verification. Delivering scheduled & ad-hoc appointments, walk-in clinics, and supporting on-site project sessions for RiO Spine enablement. Access Management: Assignment, modification and revocation of user access across various applications, ensuring only those with a legitimate relationship are provided access to local and national information. Authentication Management: Issuance … priorities. Experience of working well both under instruction/supervision and autonomously using own initiative. Experience of Inputting data into digital applications. Experience of applying a methodical approach to problem management. Experience of following process and procedure. Desirable Experience of working with digital applications, ideally within the NHS or similar organisation. Experience of working with the Data Protection Act More ❯
Monitor and measure EUD service delivery operations, actively contributing to improvement plans. Ensure all service support documentation meets ITIL V3 quality standards and maintain effective engagement in Incident, Change, Problem, and Request management areas. Identify and implement service improvements and cost-saving opportunities. Engage in the problemmanagement process, utilising trend analysis to identify root causes More ❯