and digital solutions within the ambitious Donor and Session Programme (DASP).You'll work in a multi-disciplinary team driving transformation of business and user experiences, requiring strong stakeholder management and leadership of business analysis activities. The role includes managing or supporting other analysts, handling multiple projects with varying timelines, and balancing your own workload with team coordination. It … Key responsibilities include: Aligning digital solution options with NHSBTs strategy and effectively communicating with stakeholders Leading and managing Business Solutions Analysts and Business Analysts where required Producing requirement specifications, process maps, interface guides, and functional documentation while maintaining standards and policies Providing governance across the systems lifecycle to ensure business needs are met Coordinating cross-functional teams to validate … and improve processes and resolve service or software issues Researching and developing solutions that best fit NHSBTs corporate needs Designing workflows and processes that deliver high performance and ensuring process assurance Managing compliance and quality in line with regulatory standards The role involves travel, irregular hours, and occasional overnight stays with notice. About us It takes all types of More ❯
Salesforce Service Cloud CRM, the Distributor Portal, and the Sales CRM, the role acts as the primary interface between Customer Service, Sales Business Units, Supply Chain and Technology & Business Process teams, ensuring that tools are effectively adopted, continuously improved, and aligned with business needs. KEY RESPONSIBILITIES: Customer Service Analysis & Reporting Compile, analyze, and present monthly KPIs by region (e.g. … CS Dashboard, internal SLAs, turnover reports). Identify trends, gaps, and opportunities for process improvements through KPI analysis and customer order management data. Collaborate with the Supply Chain organization on KPI analysis related to order-to-cash flow, on-time shipment, and delivery performance, ensuring that Customer Service insights contribute to improved supply chain outcomes. Provide actionable insights … to leadership to enhance productivity, efficiency, and customer satisfaction. ProcessManagement & Improvement Document, review, and optimize customer service operations and order management procedures. Partner with Supply Chain, Transport, and Warehouse teams to identify and implement improvements in order-to-cash processes and shipment reliability. Support knowledge transfer and best-practice sharing across EMEA SBUs. Act as a More ❯
account-based marketing, and social media across consumer and B2B audiences. Strong creative instincts with the ability to distinguish outstanding work from the ordinary. Excellent writing, presentation, and stakeholder management skills with proven ability to influence. Demonstrated experience in campaign testing, pre-testing, and in-market performance optimization. Highly diplomatic and skilled in balancing competing priorities across senior stakeholders. … Strong budget planning, processmanagement, and multi-project coordination. Energetic, driven, and effective at managing complex, global initiatives. Impact & Scope: Lead flagship projects within the business, from strategy to execution. Collaborate with global partners, markets, and business groups on campaign development and brand strategy. Influence stakeholders at senior levels across regions and functions. Education & Experience: Bachelor's degree More ❯
account-based marketing, and social media across consumer and B2B audiences. Strong creative instincts with the ability to distinguish outstanding work from the ordinary. Excellent writing, presentation, and stakeholder management skills with proven ability to influence. Demonstrated experience in campaign testing, pre-testing, and in-market performance optimization. Highly diplomatic and skilled in balancing competing priorities across senior stakeholders. … Strong budget planning, processmanagement, and multi-project coordination. Energetic, driven, and effective at managing complex, global initiatives. Impact & Scope: Lead flagship projects within the business, from strategy to execution. Collaborate with global partners, markets, and business groups on campaign development and brand strategy. Influence stakeholders at senior levels across regions and functions. Education & Experience: Bachelor's degree More ❯
